忠诚客户经理 Loyalty Manager

【岗位职责】
1、Review arrival information on a daily basis, VIPs, regular guests, Marriott Bonvoy guests, long staying guests, groups, special requests etc. Follow up with relevant departments.
上岗前查看当日贵宾、常规客人、万豪旅享家客人、长住客人、团队客人以及特别要求，并通知有关部门。
2、Manage the development and implementation of guest service strategies
负责建立并完成对客服务战略。
3、Meet VIPs, Marriott Bonvoy guests, regular guests and long staying guests upon arrival and ensure their allocated accommodation is satisfactory
欢迎贵宾、万豪旅享家会员、常客和长住客并确保他们满意分配给他们的房间。
4、Responsible for the planning of Elite, Cobalt & redemption stay members
有责任的去计划所有的会员和高博卡以及积分兑换入住的会员的入住体验Including Pre-Arrival, Arrival, During stay, Departures.包含几个环节：抵达前，达到，入住期间，离店。
5、Focus on productivity as per MI guideline whilst achieving top GV scores
以万豪国际指引关注瑞吉主人生产率，并提高GV分数。
【职位要求】
1、Good knowledge of Property Management System (Fidelio, Opera, Galaxy)
熟练运用酒店管理系统，掌握各项功能。
2、English fluent in both written and verbal
英语书面及口语流利。
3、Be proficient in updated Microsoft office Outlook, Excel, Power point, Word
熟练掌握最新版微软办公软件。
4、Positive attitude under pressure
良好的心理承受能力，在工作中始终保持积极的态度。