Loyalty Manager 迎宾体验经理

To supervise Guest
Loyalty Team, ensures that they are adhering to all hotel policies, procedures
and standards while striving towards total guest satisfaction. To ensure that
the Guest Loyalty area is working in a professional manner at all times.
Responsible for hiring, training and development of all W Lounge-related talents,
so they are hospitable, outgoing and guest oriented.
监督宾客关系部，确保他们遵循酒店的规章制度，服务程序及标准并致力于提高所有客人的满意度。确保英才能始终保持专业的态度。负责所有宾客关系英才的雇用，培训和发展事宜，使他们成为热情好客的和以客人为宗旨的英才。
Provides services
that are above and beyond for customer satisfaction and retention.
为客人提供超越预期的服务，实现客户满意并提高客户忠诚度。
Problem
Resolution- Ability to record, track and resolve guest problems via property
software (i.e. PMS，GXP, etc.) handle emergencies, and
effectively deal with customer issues and complaints.
解决问题-能通过酒店系统（比酒店操作系统，万豪的GXP系统等）记录，跟踪和解决客人的问题， 处理突发情况，和有效的处理客人的问题和投诉。
Basic Computer
Skills - Uses basic computer hardware and software (e.g., Microsoft PPT，Word,
Excel etc.).
使用电脑的技能-能够使用办公软件如PPT，Word，Excel等等。
Mathematical
Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly,
correctly, and in a way that allows one to solve work-related issues. 数据分析推理-迅速和准确地分析数据来处理工作相关的事务。
Communicates and
writes with fluency in English and Mandarin.
能够流利使用英文和普通话以书面和口头进行沟通。