Night Manager 夜班经理

1. Familiar with Front Office Policy and Procedures. 熟悉前厅部各部门服务标准及操作程序。
2. Maintain good knowledge of all corporate programs. 熟悉酒店所有的公司协议。
3. Maintain good knowledge of Hilton HHonors program, ensuring correct handling and actively participates in enrolling new members. 熟悉希尔顿荣誉客会计划，确保正确处理并积极发展新会员。
4. Maintain good working relations with all departments. 与所有部门保持良好的工作关系。
5. Review arrival information on a daily basis; VIP, Hilton HHonors, Regular guests, Groups, special requests etc. 检查当日抵店客人信息，包括VIP贵宾、希尔顿荣誉客会、常住客、团队以及其他特别要求的预定。
6. Meet VIPs, HH, Regular guests and long staying guests upon arrival and ensures their allocated accommodation is satisfactory. 接待VIP贵宾、希尔顿荣誉客会、常住客和长住客，并确保他们满意入住。
7. Carry out inspection of other hotel areas regularly, including lobby cleanness. 负责检查酒店区域，包括大堂清洁，灯光，音乐以及正门车辆疏导。
8. Ensure that all associates comply with the grooming and uniform standards. 确保员工仪容仪表符合标准。
9. Checks discrepancies and out-of-order rooms, to ensure correct room status at all the times. 检查房态差异报告以及维修房状态，始终确保房态的准确性。
10. Conduct department briefing. 组织部门交班会。
11. Assist in resolving accounting matters, disputes, missing back-ups etc. 协助解决帐目问題、争议、丢失的备份等。
12. Represent Management in all guest related issues in the best possible way during night shift. 夜班期间以最佳的状态，代表酒店管理层处理与客人相关的一切事宜。