Duty Manager 值班经理

Supporting Management of Whatever Whenever Team
协助随时随需团队管理
Maintaining Guest Services and Welcome Desk Goals
维护客户服务和迎宾台目标
Implements the
customer recognition/service program, communicating and ensuring the process.
持续优化宾客认可计划，与各部门保持有效的沟通以确保该计划进展顺利
Problem
Resolution- Ability to record, track and resolve guest problems via property
software (i.e. PMS，GXP, etc.) handle emergencies, and
effectively deal with customer issues and complaints.
解决问题-能通过酒店系统（比酒店操作系统，万豪的GXP系统等）记录，跟踪和解决客人的问题， 处理突发情况，和有效的处理客人的问题和投诉
Basic
Computer Skills - Uses basic computer hardware and software (e.g., Microsoft PPT，Word, Excel etc.).
使用电脑的技能-能够使用办公软件如PPT，Word，Excel等等
Mathematical
Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly,
correctly, and in a way that allows one to solve work-related issues.
数据分析推理-迅速和准确地分析数据来处理工作相关的事务
Communicates and
writes with fluency in English and Mandarin.
能够流利使用英文和普通话以书面和口头进行沟通