Reservation Agent预订文员

Primary Responsibilities主要职责
·Prepare and execute action plans which increase reservation sales and associated business.
·Record and process reservations made by phone/fax/email.
·Accept wait list reservations.
·Process amendments to reservations such as extensions, early departures, etc.
·Manage “no show” reservations by investigation and recording of same situations.
·Record special billing arrangements for groups and conventions.
·Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.
·Maintain knowledge of special rates/ offers/ promotions.
·Monitor reservation levels and inform Managers of current and future occupancy rates.
 
·准备和执行增加预订销售和相关业务的工作计划。
·记录和处理通过电话、传真、电子邮件进行的预订。
·接受等候单上的客人预订。
·修改延期和提前离店等特殊情况的预订记录。
·调查和记录未按预订抵店的预订情况。
·对团队或会议的特别账单安排进行记录。
·与前厅部经理或财务经理联系要求信用审批的预订事宜。
·掌握关于特价、酬宾、促销活动的信息。
·监测预订情况，并向经理通报目前和将来的入住率。
 
Knowledge and Experience知识和经验
·Good writing skills
·Possess the language and write skills, and type and operate the computer skillfully                                                     
·Mastering statistics and secretary knowledge                                 
·Possess the foreign language reading and writing skill, have ability to deal with every kind of documents and data                                                                       
·Know well about the Reservations Dept. business activities and assist the task of each position            
·Possess the ability about the public and social communication
·Master Opera System
 
·具有良好的写作能力
·具有一定的语言文字能力，并能熟练进行打字和电脑操作
·掌握一定统计、文秘等知识
·有一定英语阅读及书写能力，能够处理中英文各类文件、资料等
·熟悉预订部业务，协助各岗位工作
·具备一定的公共社交能力
·熟练操作系统（Opera）