预定部文员 Reservation Agent

Main Responsibilities主要职责：
1.Accept online and offline customers' reservation requirements, and solve them properly.
接受线上、线下客户对酒店的预订需求，并予以妥善解决。
2.Answer customers' call for product information, answer and record.
接听客户对酒店等产品信息的咨询电话，予以解答并作好相关记录。
3.Be familiar with the procedure of reservation and provide the latest and accurate information.
熟悉处理房间预订的程序，给宾客提供最新和最准确的房况信息。
4.Confirm the "unbooked guest"list and daily team cancellations.
落实“预订未到宾客”的名单和每日团队取消情况。
Job Profile 任职资格：
1.Have enthusiastic work attitude, good ability to work under pressure, execution and team spirit
具备热情的工作态度、良好的抗压能力、执行力和团队合作精神
2.Cheerful and confident, with strong language skills and interpersonal communication skills.
开朗自信，有较强的语言表达能力和人际沟通能
3.Proficient in ba熟练掌握基本办公软件操作，中英文打字熟练
4.具有优良的服务意识和敬业精神，能够适应翻班制。