值班经理 Duty Manager

Major Responsibilities 主要职责：
Ensure that guest needs, inquiries, complaints are properly handled and accommodated.
确保客人的需求、询问、投诉得到正确的解决。
Check list of arrivals for the day takes note of VIPs and other special instructions and requests and implements them.
查看当天抵店的贵宾客人和其他特殊要求的客人，并满足他们的要求。
Ensure prompt, courteous and accurate service to all guests, so as to maximize customer satisfaction.
能够及时礼貌并正确的服务所有的客人，最大限度的满足客人。
Personally conducts key training.
亲自主持主要的培训。
Job Specification 职位要求:
At least 2-3 years work experience in FO operation in a deluxe international hotel in supervisory position.
具备两到三年国际品牌精品酒店管理级工作经验。
Good communication skills and service oriented.
具有良好的沟通能力和服务意识。
Fluent in English.
英语流利。