餐厅主管

DUTIES AND RESPONSIBILITIES工作职责
· AIn the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
· 在经理缺席时主持交接班说明会，确保员工了解酒店的活动和运营的要求。
· Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up
· 在自己当班期间尽可能解决所有的投诉，并在工作日志中记录所有投诉以便进一步跟进的工作。
· Oversee the Implementation of standards as detailed in the departmental standards and procedures manual
· 监督部门工作程序手册中列出的各项规范的贯彻执行。
· Enforce shift hand over procedures
· 执行交接班程序。
· Enforce correct bill paying procedures
· 遵守正确的结账程序。
· Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on up-selling certain products; etc
· 有效的进行交接班说明会，确保所有员工了解重要客人，特殊活动，每日特价，重点是推销某些产品等。
· Supervise cash handling and banking procedures
· 监督现金的处理和存放程序。
· Prepare daily banking and cash flow reports
· 编制每日存款和流动资金报告。
· Establish and instruct staff in cash security procedures
· 制定并指导员工执行现金安全制度。
· Deal with irregular payments
· 处理异常的付款情况。
· Supervise the maintenance of service equipment
· 监督服务设备的维护保养。
· Monitor standards of guest facilities and services
· 监督客用设施和服务的标准。
· Control stock and monitor security procedures
· 控制存货和监督保安成序。
· Assist with menu and wine list creation
· 协助菜单和酒水单的设计工作。
· Supervise outlet service including Tea Lounge
· 监督餐厅及茶楼的服务。
· Works with Superior on manpower planning and management needs
· 和上级领导一起进行人力规划和管理需求。
· Works with Superior in the preparation and management of the Department’s budget
· 和上级领导一起编制和管理部门预算。
· Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile
· 与厨师和餐饮经理交流意见和客人的建议从而反应当前客人的情况。
· Manage special amenities and special events
· 特殊设施和活动的管理工作。
· Anticipate market changes and review operations when necessary
· 有效的预测市场的变化，并在必要时审评运营工作
· Up-sell property facilities
· 推销酒店的设施。
· Actively pursue cost saving measures
· 积极的实行节约成本的措施。
· Recycle wherever possible
· 尽可能再利用能源。
· Manage wage and beverage cost
· 管理工资和饮料成本。
· Forecasting
· 进行预测工作。
· Stock control
· 有效的控制存货。
· Analyze statistics and change your operations to reflect customer preferences
· 分析统计数据，按照客人的喜好改变运营方法。
· Mix your own shift hours to ensure you know what is happening in your department at all times (ie nights, days, week-ends and during the week, break, lunch and evening shifts)
· 混合自己的轮班时间确保随时了解部门内发生的事情(如夜班，白班，周末和周一至周五班，间休，午餐时间和晚班)。
· Make conversation to guests during their order and find out their likes and dislikes as well as building rapport
· 在客人点餐时与客人交谈，发现客人的喜好，同时建立友善的关系。
· Other reasonable Ad hoc tasks assigned by supervisor
· 其他由上级分配的合理任务
Required Skills –
技能要求
· Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
· Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。
· Problem solving and training abilities.
具有解决问题和培训的能力
Qualifications –
学历
· Diploma in Hotel Management, Food & Beverage, or related field.
酒店管理，餐饮或相关专业的大专学历。
Experience –
经历
· 2 years related experience or an equivalent combination of education and experience. Supervisory experience preferred.
2年相关工作经历，或与此相当的教育和相关工作经验结合的背景。具主管经验优先考虑。