贴身管家 Butler

SUMMARY:
工作概述:
The incumbent in this position is responsible for providing an array of personalized services to Hotel guests such as the wake up call, newspaper delivery and shoe shine, in a friendly and caring manner according to NUO’s policies and NEA guest journey standards.
这一职位负责为酒店客人提供个性化服务，例如：叫醒服务，报纸递送，擦鞋，员工需要报以热心积极和符合诺金服务要求的高品质服务标准。
RESPONSIBILITIES:
工作职责:
· VIP guests are met upon arrival, assistance with packing/unpacking is offered and professionally executed.
迎接VIP客人并提供专业的打包和安置行李服务
· All guest requests are executed highly professional and efficiently.
高效高质量的满足客人的所有要求
· Maintain available to provide assistance for any matter related to making the stay of Hotel guests a pleasant and memorable one.
为酒店客人提供各种相关服务，为客人留下难忘的愉快经历
· Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the NUO and NEA standards.
为客人办理入住和离店手续，并以热情友好，符合诺金服务标准的工作态度接待和处理客人入住中的事宜。
· Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
为客人办理入住分配房间。尽可能的满足客人对房间的特别要求，必要的话协助客人填写入住登记单。使用有效地建设性的销售技巧促销房间和酒店其他服务。确认客人的付款方式，遵循已有的信用卡使用的规则和现金付款的方式。
· Coordinate with Room Service the delivery of fruits for VIP guests and prepares the VIP fruit baskets. Replenish them on a daily basis until the guest's departure.
每日与客房服务合作，准备鲜果拼盘并送达给VIP客人房间，直至客人离店。