Guest Services Agent 宾客服务接待员（客服中心）

Answer incoming phone calls primarily from external callers in a timely and professional manner that reflects highly on the hotel and brand.
主要负责及时和用体现酒店和品牌的专业态度接听从外部打入的电话。
- Advises defects on switchboard equipment to Supervisor
向主管汇报总机设备出现的问题。
- Pages guests in co-operation with concerned departments
与相关部门合作，对客人进行呼叫。
- Records all entries on traffic sheets
将所有条目记录到电话单上。
- Pages staff member when requested
如有需要，对工作人员进行呼叫。
- Report on logbook daily
每日记下工作日志。
- Aware of local telephone listings and frequently dialled numbers
熟悉当地电话表以及常拨号码。
- Maintains a clean work environment
保持工作环境的清洁。
- Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard
熟知紧急事件处理小组的相关情况以及电话室在此方面的工作方式
- Process all incoming and outgoing calls accurately and courteously
正确并礼貌地处理所有打进和打出酒店的电话
- Maintain Hotel Information
保管酒店相关信息
- Maintains detailed knowledge of the Hotel’s fire, life and safety system
熟知酒店的消防、救生和安全系统
- Records and controls accurately wake up calls
准确记录并管理叫早服务。
- Assists guests with international calls and directory queries
协助客人处理国际长途和号码查询。
- Calls guests by name whenever possible
尽量称呼客人的姓名 。
- Handles guests needs or requests and reports complaints to the Telephone Supervisor
满足客人的需要或请求，并向总机主管汇报投诉情况。
- Attends to all guest queries and requests promptly
及时处理客人的所有问询和要求。