领班/主管-客房楼层 Team Leader-Housekeeping

 遇到投诉或问题，如果不能立即找到解决问题的方法时，则向副理汇报。
Reports complaints or problems to Assistant Manager if no immediate solution can be found.
 确保具有营销员的态度并在酒店内随时发现销售的机会。
Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.
 确保具有高水平的酒店产品知识，以便在机会出现时，宣传/销售餐厅产品及其它设施/活动。
Ensures a high level of product knowledge of hotel in order to promote/ upselling F&B outlets and other facilities/ programmes whenever opportunities arise.
 确保持续高水平的宾客服务。
Ensures a high level of customer service is consistently maintained.
 将来自任何客人和其他部门的反馈与副理进行沟通。
Ensures the Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments.
 遵守酒店有关客房部的政策及程序。
Complies with the Hotel’s Policies & Procedures relating to Housekeeping.
 遵守房务部定立的系统及程序。
Complies with all systems and procedures as laid down by Rooms Division.
 确保客房的清洁和服务达到凯悦品牌的标准。
Ensures the cleaning and servicing of guest rooms meet Hyatt brand standards.
 确保正确地储存及发出客用品。
Ensures proper storage and issues of guest supplies.
 确保按设定的程序及标准处理客房的布草、客衣。
Ensures house linen and laundry as well as guest laundry being handled as per the set procedure and standards.
 分配每日工作量并对工作质量和进度进行跟进。
Assign daily task reasonably and monitor the quality and process.
 更新可以入住房间的房态。
Updates status of rooms ready for occupancy.
 管理储存物品的盘点，确保准确的用品供应。
Manages inventory of stock to ensure adequate supplies.
 检查客房、餐厅及大堂，以发现须要维修及更换的家具或设备，并向客房部经理提出建议。
Inspects rooms, restaurants and lobbies to determine need for repairs or replacement of furniture or equipment, and makes recommendations to Housekeeping Manager.
可接受应届毕业生培养