Service Center Enthusiast 接线员

岗位职责
Process all incoming and outgoing calls accurately and courteously.
有礼貌地处理打入和拨出的电话。
Records and controls accurately wake up calls.
准确地记录和控制叫早电话。
Pages guests in co-operation with concerned departments.
协助有关部门呼叫客人。
Assists guests with international calls and directory queries.
帮助客人拨打国际长途，并提供电话簿服务。
Calls guests by name whenever possible.
尽可能以客人的名字称呼客人。
Pages staff member when requested.
在需要的时候帮助呼叫酒店的员工。
Abides by principles of guest privacy.
坚持遵守维护顾客隐私的条理。
Handles guests needs or requests and reports complaints to the Magic Supervisor.
满足顾客的服务需要，向服务中心主管报告顾客的投诉。
Report on logbook daily.
每天填写工作日志。