前台接待 Front Desk Service Agent

•Active work, friendly service to guests.
积极的工作，友好的为客人提供服务。
•Actively participate in the various trainings required to improve work ability.
积极参加所需的各种培训，提高工作能力。
•Committed to hotel work, providing creative advice for hotel development, providing high quality service to customers and the entire team.
致力于酒店工作，为酒店发展提供创造性的建议，为顾客和整个团队提供高品质服务。
•Play an active role in the team at the front desk, communicate effectively and ensure that the goal is reached.
在前台的团队中起到积极作用，有效的沟通，确保达到目标。
•Provide customers with warm and attentive service, feel at home.
为顾客提供热情周到的服务，有宾至如归感。
•Check in as per the reservation, check the reservation information, Hilton Honors number and airline membership number to ensure the integrity of the check-in form and the security and validity of the payment method.
依照预订为客人办理入住，核对预订信息，希尔顿荣誉客会号及航空公司会员号，确保入住登记表的完整性及付款方式安全有效。
•Take necessary action to deal with customer dissatisfaction in a timely and effective manner, and inform the Duty Manager or Guest Relations Manager when appropriate. Return visitors to ensure that guests are satisfied with the solution.
采取必要行动，及时有效的处理顾客的不满，适当的时候告知值班经理或宾客关系经理。回访客人，确保客人对解决方法满意。
•Maintain customer profiles and information to ensure the validity and accuracy of your booking.
维护顾客档案和信息，确保预订的有效性和准确性。
•Ensure personalized service treatment for VIP guests.
确保VIP客人个性化服务待遇。
•Introduce new HHonors members to ensure the benefits they deserve and provide them with quality and professional services.
引入新的荣誉客会会员，确保会员应得利益，为会员提供优质专业的服务。
•Ensure the accuracy of all billing consumption, and provide guests with efficient and fast checkout services.
确保所有帐单消费的精准性，为客人提供高效快捷的结帐服务。
•Enter accurate and complete information into the hotel management system for everyone to share.
将准确完整的信息录入酒店管理系统，以便大家分享。
•Follow The Hilton Brand Standards and get a basic overview of the Hilton Hotels Group
遵循希尔顿品牌标准，掌握希尔顿酒店集团的基本概况。