前台领班（主管级）/前台接待

1.问候、接待客人并协助做好入住登记。
Meets and greets all guests and assists with registrations.
2.确保严格的房卡管理制度。
Ensures the strict control of room keys.
3.确保服务符合品牌标准的基本要求，适时提供更多可供选择的品牌服务。
Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
4.确保执行凯悦房务部经典20条。
Embraces all Rooms Top 20 have been implemented.
5.根据顾客意见调查结果，确保所有改进措施贯彻执行。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.