楼层主管 Floor Supervisor

职位描述：
当班时负责所有分配楼层和客房区域的高标准清洁工作。与前台接待密切合作确保任何时间内房态的正确。确保在“请勿打扰”状态下客人的隐私被维护。监督夜床服务。负责钥匙的严格控制。对客房的走廊和公共区域进行常规检查。迅速向工程部汇报工程维修。确保失物招领按照程序操作。维持楼层布草间的干净和整洁。监督管辖区域客房服务员的工作效率。检查客房部员工的仪表，个人卫生和形象。
岗位要求：
良好写作和口头表达能力。良好的英语水平是渴望的。具有良好的管家部办公室日常运作方面的知识。能熟练操作各种办公软件。会使用Opera 或 OnQ系统。至少两年的客房楼层工作经验。积极聆听、多方位思考。
Position Summary:
Responsible for the highest standard of cleaning on assigned floors and guestrooms during your shift.Work closely with the front desk team to ensure correct room status at all times.Ensure guest privacy is respected when DND status is displayed.Supervise the turndown service.Responsible for strict key control.Regularly inspect guest floor corridors and public areas.Report maintenance issues promptly to Engineering.Ensure compliance of lost and found procedures.Keep floors, linen rooms and pantries neat and tidy.Monitor productivity of the assigned Room Attendant.Check team members’ grooming, personal hygiene and appearance.
Job requirements:
At least 2 years of guestroom work experienceGood written and verbal skillsFluency in English is advantageousGood knowledge of housekeeping office daily operationProficient in Microsoft Office, housekeeping Opera and OnQ systemsActively listen to others and build on good ideas