房务总监 Director of Rooms

职位描述：
监督和抽查工作质量。确保将偏好垫中的信息键入数据库，并向一线团队成员推广使用。制定并实施客人认可计划。在前台服务经理的帮助下制定策略，以加强对客人的认可。言行一致，成为取悦客户的榜样。表彰团队成员出色地提供客户服务。让客人能够看到和接近，并完成所有要求。有效利用客人档案，始终如一地提供客人偏好。与常客保持良好的关系和善意。实践并促进客人投诉情况的有效及时恢复。始终满足并超越客户的期望。确保始终如一地提供所有便利设施，并保持和提供标准。定期进行质量检查。确保所有部门经理与各自部门有效沟通SALT结果。全面了解客人可享受的套餐和促销活动。协助商业发展部开展客户忠诚度促销活动。在团队成员之间沟通并发展营销计划方面的高水平能力和知识。创造新的创收来源。全年积极面试和招聘个人。聘用应聘者的依据是态度和热情，而不是技术能力。实施和管理部门的结构化培训计划。协助和支持部门培训协调员履行职责。根据部门需求确定并实施培训。确定每位经理和团队成员的职业目标。
岗位要求：
至少2年国际级同岗位工作经验。熟悉计算机系统。流利的英语口语和书面表达。良好的沟通、组织和协调能力。有上进心的团队建设者，有强烈的责任感和自我激励。能够在巨大的身体和精神压力下工作。能够与团队成员保持良好的关系。能够灵活工作时间。
Position Summary:
Monitor and spot check quality of work.Ensure that information from preference pads are keyed into the database and promote their use to line team members.Develop and implement the guest recognition program.Develop strategies with the help of the Front Office Service Manager to strengthen guest recognition.Walk the talk and be a role model in delighting customers.Recognize team members for outstanding delivery of customer service.Be visible and accessible to guests and follow through with all requests.Effective utilization of guest profiles and consistent delivery of guest preferences.Maintain strong relationship and goodwill with regular guests.Practice and promote effective and timely recovery of guest complaint situations.Always meet and exceed customer expectations.Ensure that all amenities are delivered consistently and standards are maintained and delivered.Conduct quality checks on a regular basis.Ensure that all section managers are effectively communicating the SALT results with their respective departments.Full knowledge of packages and promotions available to guests.Assist Commercial Development in developing customer loyalty promotions.Communicate and develop a high level of competency and knowledge in marketing programs amongst team members.Generate new revenue producing sources.Actively interview and recruit individuals throughout the year.Hire candidates based on attitude and enthusiasm rather than on technical competencies.Implement and manage structured training programs for the department.Assist and support the Divisional Training Coordinator in his / her duties.Identify and implement training based on departmental needs.
Job requirements:
At least 2 years of international level work experience in the same positionFamiliar with computer system.Fluent in verbal and written English.Good communication, organization and coordination skills.Motivated team builder with a strong sense of responsibility and self-motivation.Able to work under great physical and mental pressures.Able to maintain excellent relations with team members. Able to work flexible hours.
at the heart of it all!