预订及宾客服务中心主管

In absence of Manager, conducts shift briefings to ensure hotel activities and operational requirements are know.在经理缺席的情况下主持交接班说明会，确保员工了解酒店的活动和运营要求。Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques.运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务Promote the Hotel’s (and ICHG generally) products and services.推销酒店（以及整个洲际酒店集团）的产品和服务。Maintain a high level of product and service knowledge about all ICHG Hotels in your region充分了解所在地区的洲际酒店集团成员的产品和服。Develop and maintain a regular pattern of sales calls.发展和保持定期进行销售拜访的模式。Prepare and execute action plans which increase reservation sales and associated business.准备和执行增加预订销售和相关业务的工作计划。Record and process reservations made by phone/fax/email.记录和处理通过电话，传真，电子邮件进行的预订。Accept wait list reservations.接受等待名单预订。Process amendments to reservations such as extensions, early departures, etc.修改延期和提前离店等特殊情况的预订记录。Manage “no show” reservations by investigation and recording of same.调查和记录未按预订抵店的预订情况。Record special billing arrangements for groups and conventions.对团队和会议的特别账单安排进行记录。Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.与前厅部经理或财务经理联系所有要求信用审批的预订事宜。Maintain knowledge of special rates/ offers/ promotions.掌握关于特价，优惠，促销活动的信息。Monitor reservation levels and inform Managers of current and future occupancy rates.监测预订情况，并向经理通报目前和将来的入住率。Prepare reports as requested (eg to travel agents, business houses etc).按照要求准备报告（如给旅行代理和商业机构报告等）。Prepare reservation sales reports.准备预订销售报告。Works with superior on manpower planning and management needs.和上级一起进行人力规划和管理需求。Works with superior in the preparation and management of the Department’s budget.和上级领导一起编制和管理部门预算。Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers,employees and third parties that reflects highly on the hotel, the brand and the Company.拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
Able to speak, read and write English.具有说，读和写英语的能力。Proficient in the use of Microsoft Office.熟练使用微软办公软件Organizational and training abilities.具有组织和培训能力
Qualifications 学历
• Diploma or Vocational Certificate in Hotel Management, Business Administration, or related field. 具有酒店管理，商业管理或相关领域的毕业证书或职业证书。
Experience 经验
• 2 years related experience or one year reservations/front office experience including supervisory experience, or an equivalent combination of education and experience.2年相关的工作经验，或1年预订部或前台经验包括管理经验，或与此相当的教育与工作经验结合的背景。