总机副经理 Assistant Operator Manager

• Actively look for every opportunity to get feedback from guests and employees.
积极地寻找获取客人和员工的反馈意见的每一个机会。
•Agree and implement actions to improve the quality of customer service.
同意并实施以行动去提高对客服务的质量。
•Introduce every guest to Hilton Honors and its benefits. Recruit as many guests as possible to join Hilton Honors. Recognize member guests and ensure that Hilton Honors member guests receive personalized, professional service and applicable incentives.
向每一位客人介绍希尔顿荣誉客会以及其优惠政策。尽可能的招募更多的客人加入希尔顿荣誉客会。认知会员客人，确保希尔顿荣誉客会会员客人收到个性化、专业的服务以及相应的优惠政策。
•When necessary, timely and effectively handle the customer's complaints, notify the customer service center manager or the guest service manager to continue to follow up and return to the visitors to ensure that the guest is satisfied with the solution (service remedy).
必要时及时有效的处理客人的投诉，知会客服中心经理或宾客服务经理继续跟进并回访客人，确保客人对解决方法满意（服务补救）。
•Records keep a record of guests in order to better provide quality service to guests staying again.
记录保持客人历史记录，以便更好地给再次入住的客人提供优质的服务。
•Provide and ensure that all members provide on-time wake-up calls for in-store guests.
提供并确保所有成员为在店客人提供按时的叫醒服务。·
•Timely and clear handling of information to ensure the privacy of guests.
及时清楚的处理信息，保证客人的隐私。