预定员

Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.
l Align working practices and conduct with “hotel name” Hotel and Vision; consistently strive to meet and exceed the expectations of both internal and external guests.
l Motivate and train all reservation associates to attain the highest standard of excellence in service, attitude match brand standard
l Work closely with the Reservation Manager and Revenue manager to control rooms and achieve the maximum hotel revenue.
l Review competitors pricing and status through GDS/ Internet other reports
l Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.
l Align working practices and conduct with “hotel name” Hotel and Vision; consistently strive to meet and exceed the expectations of both internal and external guests.
l Motivate and train all reservation associates to attain the highest standard of excellence in service, attitude match brand standard.
l Work closely with the Reservation Manager and Revenue manager to control rooms and achieve the maximum hotel revenue.
l Review competitors pricing and status through GDS/ Internet other reports.
l Monitor reservation levels and inform Managers on current and future occupancy rates
l Sell the hotel and other products and services using up-selling and suggestive selling techniques
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l Maintain a high level of product and service knowledge in order to explain and sell service and facilities to guest.
l Ensure correct and relevant information to the operating departments so that customer’s expectations are satisfied.
l Handle and follows up allotments, waiting lists and customer deposits.
l Handle inquires and carries out bookings for Central Reservation in accordance with hotel routine.
l On a “when available” basis, assists course / conference