Front Desk Agent/Sheraton Club Agent 前台接待/行政楼层接待

SCOPE:
岗位概述
Assist guests efficiently, courteously andprofessionally in all Reception related matters. Maintain a high standard ofservice and quality delivery at all times; when answering telephones,registering guests, assigning rooms, checking out guests and assisting indifferent requests
高效、优质、彬彬有礼、热情周到地帮助客人，回答客人电话、登记客人入住、分配房间、帮助客人結帐离店以及满足客人其它合理的要求。随时保持高标准和提供优质服务
KEY COMPETENCIES
主要技能
Basic knowledge of hotel & front office具有对酒店行业以及前厅部基本知识的了解Good communication skill良好的沟通技巧Good finance knowledge良好的财务知识或概念