客房服务员Room Attendant

1.Cleans and services all guest villas
according to the pre-determined standards as per schedules.
根据预先的标准，清洁和服务客房。
2.Turns down guest rooms in a timely manner
as directed.
按要求及时给客人提供开夜床服务。
3.Reports engineering failures and
breakdowns to immediate supervisors.
及时向主管报告工程缺陷。
4.Cleans and maintains housekeeping
pantries ensuring par stocks are properly in order.
清洁和维护客房部的工作间，确保存储物紧然有序。
5.Report mini bar consumption to the
Housekeeping Supervisor and assist in minibar replenishment.
把酒水消费报给客房部的主管，并补充迷你吧。
6.To attend to any ad hoc guests’ requests
ensuring that they are is properly attended to.
留心所有的客人需求，确保得到合理的关注。
7.Executes departmental administration
filling in forms and checklists as required on time.
执行部门的管理，按要求准时填写表格和检查表。
8.Maintains and adheres to the policy
regarding lost and found and reports any security concerns to captain.
维持和坚持酒店相关客人遗留物品的政策，报告任何安全隐患给领班。
9.Handles customer complaints if possible,
or reports them to supervisors.
如果可能，处理客人投诉，并报告给主管。
岗位要求
1. More than 1 year working experience in
the same position is preferred.
1年以上同岗位工作经验者优先考虑。
2. familiar with the hotel's customer
service requirements.
熟悉掌握酒店对客服务的要求。
3. professional and responsible, civilized
behavior.
有事业心和责任感，行为举止文明礼貌。
4.Sound judgment, and strong
decision-making, problem-solving and follow up skills.
合理的判断力，决策力，问题的解决和跟进技巧。