前台接待员Receptionist

JOB RESPONSIBILIES 【岗位职责】
1.Handle all duties according to hotel policies, procedures, internal rules and standards.
处理所有的工作都要依照酒店政策，程序，内部规定及标准。
2.Be knowledge about daily hotel operations, check daily even sheet, bulletin boards and be up to date with all changes, new procedures and events.
了解日常酒店的运作，检查电子公告牌并更新的所有程序以及宴会。
3.Get a daily briefing about extra ordinary events to effectively deal with all foreseen situations on a daily basis.
在每日例会中了解额外的事件，以便快捷的处理所有可能发生的情况。
4.Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
掌握房价，包价，折扣和促销的说有信息，并知道如何去处理。
5.Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
掌握客人房间、位置、客房礼物、特色以及酒店提供的所有其它的服务。
6.Strictly follow all cash handling and banking procedures to check out all customers efficiently.
在为客人提供快捷结账的同时严格遵守财务及银行的各项规定。
7.Operate MARSHA, OPERA, and VINGCARD system well and be able to use key card system.
熟练的使用MARSHA和OPERA系统并会使用VINGCARD钥匙系统。
8.Perform guest registration and room assignment correctly and efficiently, accommodate special requests of all customers.
正确的完成客人的登记，房间分配以及协调所有客人的特殊要求。
9.Be knowledgeable about Marriott Rewards and other frequent flyer programs. Participate and contribute in Marriott Rewards sign-up program; ensure accuracy and activation rate meet brand goal.
了解万豪积分兑换,及其它的常客计划。参与并积极的推广万豪礼赏计划，确保以正确的价格来达到集团目标。
10.Know how to follow hospitality guidelines.
知道如何遵循服务的基本方针。
11.Answer phone calls according to standard by using proper telephone etiquette and within three rings.
在三声之内按标准接听电话并使用正确的电话礼仪。
12.Know how to operate safety deposit box.
了解如何使用保险箱。
13.Ensure the cleanliness of the front desk and back office area at all times. Utilize spare time for cleaning.
确保前台和后台办公室区域的整洁。利用剩余时间去清洁。
14.Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using Marriott Learn Model.
必须帮助所有客人的问题和询问。 确保所有的客人问题的解决都要依照万豪的学习手册。
15.Take action to participate in hotel incentive program and be familiar with hotel sale strategy.
积极的参与酒店激励计划, 熟悉酒店销售策略。
16.Be flexible in regarding to work schedule. Have a solid understanding of hotel operations. Assist fellow associates when necessary to get all jobs done on time.
灵活的安排工作计划。很熟悉的了解酒店的运作。协助同事按时完成所有工作。
17.Use Opera/MARSHA password with discretion, log off the terminal when leaving the area.
谨慎的使用Opera/MARSHA的密码，在离开时必须退出登陆客户终端。
18.Ensure proper charge is posted to guest credit card when check out.
结账时确保在客人的信用卡上收取正确的费用。
19.Bank out at the end of each shift by following the blind drop procedure strictly. The front desk manager/shift supervisor will always verify the shift closing and enter the drop in the system.
每班次结束时严格遵守投账程序平账。前台经理/主管检查班次的账目并输入到系统中。
20.Report any unusual occurrence or requests to supervisor/manager immediately.
向经理及时汇报任何不寻常的情况或要求。
21.At all times strive to represent Marriott in the most professional manner.
努力以最职业的风格去表现万豪文化。
22.Be disciplined at all times, stand alert and tall at the front desk, greet guests immediately and offer assistance before the guest needs to ask. Focus your total attention to the customers.
时刻遵守前台纪律并保持警醒及时问候客人，在客人未开口之前为之提供帮助。集中所有的注意力在客人身上。
23.Be familiar with AM, PM and overnight daily check list to ensure smooth daily operations.
熟悉早班，中班和夜班的检查表以确保运作的正常。
24.Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing.
希望每一名员工都可以完成领导层所给出的所有的合理要求。
25.Be aware of the hotel VIP / repeat guest / long-staying guest / high value guest and pay special attention to make the guest have a memorable stay.
知道酒店的贵宾/回头客/长住客/重要客人并给予特别的关注，以让客人拥有一个难忘的入住经历。
26.Maintain the guest information and ensure proper input in the PSB/PMS system.
保留客人信息并确保正确的输入到PSB/PMS系统。
27.Should be familiar with all FO Section Job, ensure to spend time assistance others section completed work efficient.
熟悉并了解前厅部每一个分部门的工作，能够在各部门需要帮助时提供协助并能够高效的完成工作任务
JOB SPECIFICATION【岗位要求】
1 .1 years or above in international hotel working experience in related position.
从事1年以上国际酒店管理公司相关岗位工作经验。
2.Proficient in computer operation, strong language skills, can work under high pressure and image.
熟练的电脑操作，较强的语言表达能力，能承受较大的工作压力，形象佳。
3.Independent ability is strong, strong strain organization, coordination and communication skills.独立处事能力强，有较强的应变组织、协调及沟通能力。
4.Good command of spoken and written English.
良好的英语口语和书写能力。