培训经理 Learning & Development Manager

【职位描述】
Position Summary职位概述
Coordinate and manage the implementation of hotel training in line with Hilton Hotel Policy and Procedure. Develop and maintain training resources and implement systems that promote growth and development and ensure we deliver the promise to all stake holders. Assist the HRD in creating an effective and efficient operation of Training Department.
根据希尔顿酒店政策和执行程序协调、组织完成酒店培训任务，发展及保存培训资源，完善体系以促进发展及保证向股东提供承诺。协助人力资源总监保证培训部有效运作。
1. Update training notice board with all information on “what is happening in and outside hotel” and training information.
更新培训告示栏上所有关于酒店内部及外部的新消息和培训信息。
2. Manage training and development.
管理培训和发展。
3. Develop strategies which address hotel guidelines and Human Resources policies on training and development.
发展关于确定酒店宗旨和人力资源关于培训和发展的政策的战略。
4. Develop plans to conduct needs analyses and in-house training on a regular basis.
定期进行培训需求分析和酒店内培训。
5. Design and maintain hotel training records or legislative on a regular basis.
定期制订并保存酒店培训记录。
6. Develop tools and systems to ensure training and development programs meet the hotel’s objectives.
制订工具和体系保证培训和发展计划达到酒店目标。
7. Ensure that training and development are integrated into business plans and budgets, and
targeted goals are identified and monitored.
保证培训和发展与经营计划、预算相结合，明确并监督计划目标。
8. Take part in the preparation and planning of Training Department goals and objectives.
参与准备和计划部门目标。
9. Monitor the implementation of quality management systems.
监督实施质量管理体系。
10. Assist with the management of department cost control.
协助管理部门成本控制。
11. Prepare and manage Training Department budgets.
准备和管理部门预算。
12. Monitor, analyze and report variations from the budget.
监督、分析和报告预算的变动。
13. Coordinate work operations within the department.
协调部门内部工作。
14. Develop performance standards for operations in the Training Department.
建立部门内部工作表现标准。
15. Assess work operations and prepare plans to implement change when required.
评估工作表现，在必要时制订调整计划。
16. Facilitate multiskilling.
促进多技能培训。
17. Manage TMs training and development using the Hilton Human Resources Management System.
运用希尔顿品牌人力资源管理体系管理团队成员培训及发展。
18. Manage the planning and delivery of orientation programs.
计划及实施入职培训计划。
19. Implement TMs performance appraisals.
执行团队成员工作表现评估。
20. Provide ongoing advice and support to team members under your supervision.
为下属成员提供建议和支持。
21. Supervise TMs performance.
指导团队成员工作表现。
22. Implement appropriate management practices that provide team members motivation and communication.
实施适当管理方法以激励团队成员并促进沟通。
23. Set team goals in consultation with team members according to hotel/department goal, policies and practices.
根据酒店/部门目标、政策和实际情况与团队成员共同设立团队目标。
24. Ensure all reporting and servicing deadlines are met in a timely basis.
保证按时完成所有报告和服务。
25. Manage the completion of monthly and ongoing training reports.
管理完成每月及正在进行的培训报告。
26. Provide information as required regarding training records and attendance.
需要提供培训记录及出勤情况的相关信息。
27. Assist all departmental trainers if necessary with their training.
必要时协助所有部门培训师的培训。
28. Adhere to the hotel’s security and emergency policies and procedures.
执行酒店安全及紧急情况政策及程序。
29. Be familiar with property safety, current first aid and fire emergency procedures.
熟悉酒店安全、急救及消防紧急情况程序。
30. Maintains professional business confidentiality.
保护商业机密。
【任职要求】
Specific Job Knowledge, Skill and Ability 工作技能技巧要求：
1. Competent in use of Word, Excel and Power point.
熟练使用 Word, Excel和Power point。
2. Strong sense of responsibility and self motivation.
强烈责任感，具有自我激励能力。
3. Able to work with all levels of team members.
能和不同级别团队成员共同工作。
4. Excellent presentation and communication skills.
优秀的展示及沟能技巧。
5. Good skill of organization.
出色的组织技巧。
6. High proficiency in English.
英文熟练。
7. Excellent written and spoken translation skills.
优秀的书面及口语翻译技巧。
8. Training skills & Presentation skills.
培训技巧和演讲技巧。
Required Qualifications必要的资历要求：
1. University and above.
大学及以上资历。
2. Minimum English Test Level 4.
至少英文4级。
3. Minimum 3 years related working experience in hotel industry.
至少三年相关酒店工作经验。
4. Minimum 2 years relevant training experience.
至少两年相关培训经验。
5. Energetic.
充满活力的。
6. Possess initiative and willing to take on extra responsibilities when required.
积极主动，愿意承担额外的职责。