This is a middle level MICE Fulfillment position in a full service
luxury, resort, or major flagship hotel with high volume catering, banquet,
and/or convention facilities.
是在有高标准餐饮,宴会以及会议设施的全方位服务,度假型酒店或者是在大型旗舰酒店会务部的中层位置
Performance of this role should be measured by the following key
metrics:
该职责的表现由以下关键指标来衡量:
·
Key Performance Objectives set
annually (as per IHG policy)
每年确定关键指标(依据洲际的条例)
·
Process compliance as the
indicated compliance in the Standard Operating Procedures
是否按照标准操作流程进行操作
·
Data entry quality
数据录入质量
·
Lead service standard
问询服务标准
·
Proposal quality
报价质量
·
Lead handover quality
会议问询移交质量
·
Lead conversion rates
会议问询转化率
·
Customer feedback/satisfaction
客户回馈满意度
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