· Produces food of high quality accordingto standard recipes
根据标准的菜谱准备高质量的食物
· Communicates politely and displaycourtesy to guests and internal customers
与客人和内部顾客交流时应有礼貌
· Communicates to his/her superior anydifficulties, guest or internal customer comment and other relevant information
与他们的上级交流意见,如顾客的评论和其他有关的信息
· Establishes and maintains effectiveemployee working relationships
建立和保持有效的员工工作关系
· Attends and participates in dailybriefings and other meetings as scheduled
参加每日的晨会和其他会议
· Attends and participates in trainingsessions as scheduled
根据安排参加培训课程
· Prepares in advance food, beverage,material and equipment needed for the service
提前准备食物、酒水和其他服务所需的用具
· Performs related duties and special projects as assigned
履行相关的职责和完成布置的特殊工作
PEOPLE员工团队:
· Demonstrateco-operation and trust with colleagues, supervisors, teams and acrossdepartments
同事、主管、团队及部门间互相合作及信任
· Communicatewell to ensure effective shift hand-overs
良好的沟通以保证有效的换班
· Activelyparticipate in organized meetings
积极参加组织的各种会议
· Interactwith department and hotel staff in a professional and positive manner to fostergood rapport, promote team spirit and ensure effective two way communication
· 部门及酒店员工间应以专业和积极的方式交往以培养良好的关系,促进团队精神的发展和确保有效的互动交流
GUESTEXPERIENCE 宾客体验:
· Build and maintain positive relationships with all internalcustomers and guests in order to anticipate their needs
与客人建立保持良好的关系以便满足客人的需要
· Anticipate guest needs, handle guest enquires, and solveproblems
满足客人的需要,处理他们的需求并为他们解决问题
· Create a positive hotel image in every interaction with internaland external customers
在与每一位酒店或非酒店客人的交往中都应为酒店树立一个良好的形象
· Adhere to hotel brand standards
遵循酒店的品牌标准
· Maintain a high level of productand service knowledge in order to explain and sell
servicesand facilities to guests
非常了解产品与服务知识,以便向客人解释及出售酒店的服务和设施
· Assist guests and escort them to locations within the hotelat their request
根据客人的要求协助并带领客人到酒店内所要到的场所
· Maintain knowledge of special programs and events in thehotel in order to recognize and respond to guests needs
掌握酒店推销节目及活动以便为客人解释
· Maintaincurrent Hotel information to be able to provide information to guests
掌握并能为客人提供酒店最新的信息
其他要求
- 国际联号工作经验:优先
- 语言要求:英语-一般
- 计算机能力:良好
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