宾客关系经理 GSM

岗位职责：
1.定期主持召开部门沟通会并确保部门例会和会议切实有效且在必要时进行指导
Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary
2.汇报值班日志中所记录的所有事件
Reports all daily occurrence of the Hotel in the Guest Service Manager’s Log record found in database
3.仔细跟进每项任务并确保在交接班前完成。检查所有未尽事项，且负责到底
Follows through closely all tasks that need to be attended to and ensure full completion by end of shift. Checks through for any outstanding matter and assumes full responsibility for uncompleted tasks
4.分析客房价差，检查是否有所出入
Audits the room rate variance to check for discrepancy
5.抽查客人的入住登记卡，确保准确录入客人资料
Spot check all arrival registration cards and ensures details are entered accurately
6.24小时内，回复所有通过信件和电子邮件形式方式发来的询问函
Answers all written enquiries received through correspondence or email within 24 hours
7.根据客房部提供的破损和遗失物品报告，在24小时内与客人沟通
Corresponds within 24 hours to guest on all damage/missing items reported by Housekeeping
岗位要求 Job Specifiction:
1. 性格开朗，良好的沟通能力
Cheerful personality, good communication skills;
2. 踏实认真，有责任感
Practical and serious, with sense of responsibility;
3. 英语沟通能力良好
Good English communication skills.