Bar Supervisor/Captain 酒吧主管/领班

PURPOSE OF POSITION 职位目标
To ensure the smooth conduct of the shift through customer- focused service delivery and effective staff supervision. To assist management in running the outlet ensuring maximum guest satisfaction, consistent standards, through planning, organizing, directing and controlling the bar operation and administration.
通过提供以客人为中心的服务和有效管理员工来确保所在班次工作的顺利完成。协助经理管理部门的运营，确保客人满意度的最大化，坚持标准，通过计划，组织，指导和控制酒吧的运作和管理。
KEY ROLES & RESPONSIBILITIES 关键角色和职责
· Supervise day-to-day bar operations adhering to service standards
· 管理酒吧的日常运作，坚持服务标准
· Assist management by creating weekly duty roster
· 协助安排每周的排班
· Handling of guests complaints in a timely and effective manner
· 及时有效地处理客人投诉
· Checking of guests’ satisfaction and proper handling of feedback and follow-up
· 检查客人满意度，处理投诉并跟进
· Report complaints, incidents or any other irregularities to Management
· 向管理层汇报投诉，工作情况或者其他任何异常行为
· Perform opening and closing duties as assigned (check list)
· 按照规定完成开始和结束营业的职责
· Assist the Bar Manager in conducting daily shift briefings to update and disseminate relevant information to bar employees
· 协助酒吧经理召开每个班次的班前例会，向酒吧员工更新和传达相关信息
· Ensure that all operating equipment, service and storage areas are maintained properly
· 确保所有操作设备，服务和存储区域的维护
· Help minimize waste, neglect, breakages and mishandling of supplies and equipments
· 帮助减少浪费，忽视，破损及物资和设备的不合理使用
· Carry out light cleaning and maintenance of the pantry area
· 完成照明设备的清洁工作和工作间的维护
· Monitor quality of beverage products in every single order
· 监督所有客人点的酒水产品的质量
· Attend all meetings and training as requested by Bar Management
· 根据酒吧经理的要求参加所有会议和培训
· Perform trainer tasks and conduct staff training as assigned by Bar Manager
· 按照酒吧经理的要求完成培训任务，给员工进行培训
· Help manage and follow up on employees’ performance appraisals
· 帮助管理员工的绩效评估
· Check on employees’ discipline, grooming standards and punctuality; provide coaching
· 检查员工纪律，仪容仪表和考勤；提供指导
· Assist in employees’ development, counselling and resolving staff conflict
· 帮助员工发展，协调并解决员工冲突
· Maintain complete knowledge of all F&B services, outlets, hotel services/features
· 熟知所有餐饮部的服务知识，各餐厅，酒店的服务/产品特点
· Handle cash following established and proper Accounting procedures
· 根据既定的正确的财务程序管理现金
· Assist other Food & Beverage Outlets in their operations within peak times when needed
· 必要时在高峰期协助其他餐厅的工作
PERSONAL ATTRIBUTES 个人品质
· Excellent reading, writing and oral proficiency in English
· 优秀的英语听，说，读，写能力
· Experienced in all aspects of bar service
· 有酒吧服务的各方面经验
· Must be well-presented and professionally groomed at all times
· 始终保持良好的和专业的个人形象
· Excellent leader and trainer with strong interpersonal skills to deal with diverse staff
· 优秀的领导者和培训者，良好的人际沟通能力，能够和不同的员工相处
· Ability to motivate employees to work as a team effectively and productively
· 激励员工，使员工作为一个团队有效和高效工作的能力
QUALIFICATIONS 任职资格
· Post Secondary school education or Hotel Management School graduate
· 高等教育或酒店管理专业毕业
EXPERIENCE 工作经验
· Minimum 2 - 3 years hotel experience with at least 1 year in similar role in luxury hotel
· 至少2-3酒店工作经验，至少一年奢华酒店相同岗位工作经验
· 1 year food and beverage experience
· 一年餐饮工作经验
· Previous public contact and/or cashiering experience
· 之前有公共关系和/或收银工作经验