International Client Relationship国际客户关系

KEY ROLES & RESPONSIBILITIES重要职责和责任
· Manage and supervise all tasks of his/her staff to ensure guests receive prompt, cordial attention and personal recognition
· 指引和监督下属工作以确保住客第一时间感受到热忱的关注和辨识
· Demonstrates self-confidence to establish appositive relationship with the guest embodies the Accor Hotels values and maximizes all available resources.
· 展现自信，与客人建立积极的关系，体现酒店价值观，最大限度地利用所有可用资源。
· Is open and pays attention to his/her environment to anticipate guests and colleagues needs and expectations. Handles the guest’s request as a priority.
· 开放并关注他/她的环境，以预测客人和同事的需求和期望。优先处理客人的要求
· Works together collaboratively with team members to develop a mutual relationship of trust and respect. Always supports colleagues openly in the working environment
· 与团队成员合作，建立相互信任和尊重的关系。在工作环境中始终公开支持同事
· Ensure guests receive prompt, courteous, pro-active and personalized service, to consistently provide thoughtful, caring and sincere service
· 确保客人得到及时、礼貌、主动和个性化的服务。始终如一地提供周到、贴心、真诚的服务。
· Ensure that all Front Office Standards Operating policies and procedures are adhered
· 确保所有前厅标准操作政策和流程得到遵守
· Ensure procedures are being met or exceeded on a daily basis for all loyalty/VIP Guests
· 确保所有忠诚/VIP客人每天都能遵守或超过流程
· Coordinate the arrival, stay and departure experience to ensure a seamless experience
· 协调到达、停留和离开的体验，确保无缝体验
· Liaise with all key departments to gather the correct information
· 与所有关键部门保持联系，收集正确的信息
· Familiar with the senior butler job describe
· 熟悉高级管家的所有工作职责
· Communicate relevant information and special requirements to all departments to ensure the expectations of all Russian guest and VIP guests are exceeded
· 与各部门沟通相关信息和特殊要求，确保所有俄罗斯客人和VIP客人的期望都能得到满足
· Work directly with the Front Office operation to ensure a seamless experience
· 与前厅部直接合作，确保无缝体验
· Create Daily and Weekly reports highlighting the upcoming arrivals and in house Guests
· 创建每日和每周的报告，突出即将到来的客人和住客
· Review arrivals for the next ten days on a daily basis
· 每天对未来十天的入住情况进行评估
· Coordinate with the Front Office and Housekeeping to ensure preferences are consistently met
· 与前台和客房部保持协调，确保他们的偏好得到一致的满足
PERSONALATTRIBUTES个人特质
· Good organizational skills
· 良好的组织能力
· Good level of engagement with residents
· 良好的与客人沟通能力
· Ability to manage a multi-cultural workforce
· 适应管理一个多元化工作的能力
· Excellent leadership & communication skills
· 优秀的领导和沟通能力
· Display high levels of integrity, dedication and support for continuous improvement
· 为持续改进展现出高度的诚信、奉献和支持
· Knowledge of Opera Property Management System preferred
· 最好熟悉运用Opera系统
QUALIFICATIONS学历要求
· Degree from School for Tourism & Hotel Management
· 酒店管理专业毕业
EXPERIENCE经验要求
· Minimum3 - 5 years’ relevant experience with at least 2 year at a supervisory level
· 至少3-5年的行业经验和2年的主管经验。