礼宾部领班/礼宾员

【岗位职责】
·
Assist guests
with all inquiries, both hotel and non-hotel related
·
协助客人各种与酒店相关或无关的问询。
·
Conduct and
attend effective shift briefings to ensure hotel activities and operational
requirements are known
·
进行有效的交接班说明工作，以明确酒店活动和运营要求。
·
Maintain good
relationship with Airport Concierge
·
与机场礼宾部保持良好的关系
·
Maintain good
relationship with retailers and other service providers within the
vicinity and ensure that information on their promotions are up to
date
·
与附近的零售商和其他服务供应者保持良好的关系，确保得到新的促销信息。
·
Maintain
detailed knowledge of the activities of the day and of key
occurrences in your city/location including directions to key points of
interests, restaurants, theatres, shopping, cinemas, sporting and recreational
facilities, banks, consulates, transport systems and special events
·
要了解所在城市或者地区每天的活动和关键信息的具体细节和大概的位置，包括有趣的地方，饭店、剧院、购物、电影院、体育和娱乐设施、银行、领事馆,交通和特殊事件等。
·
Maintain
adequate supplies of forms and brochures and ensure they are presented in line
with the hotel’s operating standards
·
保证供应足够的表格和手册，并确保其质量达到酒店标准。
·
Consult Log
Book for information/requests left by outgoing shift
·
查阅交班人员的工作日志，寻找相关信息和要求。
·
Manage
incoming guest mail, messages, facsimiles and special deliveries
·
对发给客人的信件、留言、传真和特快专递进行管理。
·
Manage
outgoing guest mail, courier services and parcel postage as requested by guests
·
按照客人的要求，对客人寄出的邮件、通过信使服务寄送的信件、 包裹的邮资和货运进行管理。
·
Maintain
order and security of guest keys and other selected keys kept in Front Office,
ensuring key issue policy is followed
·
遵守钥匙管理政策，保证客人的钥匙及其它存放在前厅部的的钥匙的安全与有序管理。
·
Receive
telephone calls and take messages for guests who are out
·
替外出的客人接听电话和留言。
·
Conducts all
of the above in accordance with the hotel’s policy, while adhering to Raffles
Behavioral Standards
·
进行上述所有要依照酒店的政策,并要符合莱佛士酒店集团行为标准
【岗位要求】
1、大专学历或同等文化程度。具有1年以上从事前厅服务工作经历。
2、工作认真、作风细致、吃苦耐劳、反应灵活。
3、能进行英语日常会话，开展对客服务。
4、须持C级驾驶证并有两年以上实际驾龄。