Executive Assistant Manager- F&B 行政助理经理-餐饮

KEY ROLES& RESPONSIBILITIES 关键角色和职责
· Maintain and promote Raffles’ service culture and operating standards.
· 保持和促进莱佛士酒店的服务文化和操作标准
· Direct all operational activities towards supporting the Hotel’s goals - Gross Operating
Profit, Guest Satisfaction, Brand Consistency and Employee Engagement.
· 管理所有符合酒店目标的经营活动——营业总收入，客人满意度，品牌一致性和员工情感投入
· Set periodical business plan, budget, and forecast and performance reports.
· 定期制定商业计划，预算，预测和业绩报告
· Coordinate the development, interpretation and implementation of Raffles / hotel’s policies, operating procedures and training programs, manuals, directives, menus, work schedules, rules and regulations for the food and beverage staff.
· 为餐饮部员工协调发展，阐释并执行莱佛士酒店的政策，运营程序和培训项目，手册，指南，菜单，工作安排，规则和条例
· Analyze daily reports to check irregularities.
· 分析每天的报表来检查错误
· Implement Raffles’ service culture and operating standards.
· 执行莱佛士的服务文化和操作标准
· Conduct random checks to ensure that all standards are being followed consistently in
the F&B Division.
· 进行随机检查确保餐饮部始终贯彻执行所有标准
· Maintain up-to-date records on food and beverage employees’ attendance, appearance, work and vacation schedules, labor costs, payroll, absenteeism, turnover and disciplinary action.
· 保持餐饮部员工考勤，外表，工作和休假计划，劳动力成本，工资，缺勤，营业额和惩罚措施的更新记录
· Approve the employment and termination of food and beverage staff and employees and is
responsible for on-the-job training on a regular basis.
· 批准餐饮部员工的雇佣和离职，负责定期的在职培训
· Coordinate the selection, purchasing, storage, inventorying, maintenance and usage of all
related food and beverage supplies and equipment.
· 协调所有餐饮部相关的物品和设备的选择，采购，存储，盘点，维护和使用
· Ensure the implementation of HACCP policies and procedures throughout the F&B Division.
· 确保HACCP政策和程序在整个餐饮部的实施
· Handle all guest complaints in the food and beverage division
· 处理整个餐饮部的客人投诉
· Maintain current prices and approved purveyors listed based on quality, service and cost
of all related food and beverage items for requisitioning purposes, store inventories, cost control procedures and forecasts.
· 按照餐饮部所有相关项目的申请目的，库存，成本控制程序和预测，根据质量，服务，和成本维持当前的价格和选择供应商
· Work closely with local, state and governmental organizations in maintaining the highest
standards of hygiene, sanitation and cleanliness in food and beverage areas.
· 使餐饮部紧密配合当地，州和政府组织维护环境卫生和清洁标准
· Develop new and special promotions that will improve guest satisfaction under the
guidelines of the Raffles’ standards operating procedures.
· 在莱佛士标准运营程序指导方针下开发新的和特别的将提高客人满意度的促销
· Develop and maintain effective communications between all operating departments.
· 与所有运作部门保持有效沟通
· Conduct daily F&B Meeting to discuss VIP guests in house & arrival, F&B revenue updates, operational challenges and ways to improve.
· 召开每日的餐饮部例会讨论在店和即将到店的重要客人，餐饮部收入更新，经营挑战和改进方法
· Maintains a favorable working relationship with all divisions to foster and promote a
cooperative and harmonious working climate which will be conducive to maximum
employee morale, productivity and efficiency/effectiveness
· 与所有部门良好的工作关系，培养和促进一种有利于提高员工士气和工作效率的合作和协调的工作氛围
· Ensure that all F&B outlets update Guest Preference database on a regular basis
· 确保所有餐厅定期更新客人喜好数据库
· Coordinate promotional plan with Public Relation as well as menu cycles with the Executive Chef
· 与公共关系协调促销计划，同时与行政总厨协商菜单周期
· Develop high performing F&B management team to take on the next role. Growing
managers within Raffles
· 培养和发展高素质的餐饮部管理团队，在莱佛士酒店内部培养越来越多的管理者
· Respond properly in any hotel emergency or safety situation.
· 对酒店紧急情况或安全状况做出适当回应
PERSONAL ATTRIBUTES 个人品质
· Solid business / financial acumen with good understanding of luxury hotel operations
· 扎实的商业/金融头脑和对奢华酒店运营的良好理解
· Act as a role model in delivering elegant and understated service with sophistication
· 作为一个成熟的提供高雅而低调服务的典范
· Demonstrate leadership qualities to build strong employee engagement
· 发挥领导力，建立良好的员工情感投入
· Strong interpersonal skills and attention to detail
· 优秀的人际交往能力，注重细节
· Good communicator with fluency in English. Ability to communicate in a local language where the hotel operates (e.g. French, Mandarin, Arabic, etc) is desirable
· 流利地使用英语进行沟通。能够使用当地的语言交流（例如，法语，普通话，阿拉伯语等等）都是被接受的。
· Proven organizational skills, able to set and meet deadlines with quality results.
· 行之有效的组织能力，能够在规定期限内高质量地完成工作
· Good understanding of budgeting, forecasting, expenses and payroll control
· 对预算，预测，费用和工资控制有良好的理解
· Executive presence – self assured exuding quiet confidence and humility
· 高管风度——流露出自信和谦恭