迎宾员Hostess / Host

DUTIES AND RESPONSIBILITIES 工作职责
Provide a warm andfriendly welcome to all guests.
为所有的客人提供热情友好的欢迎
Answer the telephonecalls and handle enquiries.
答复和处理电话种客人的疑问
Lead guests to thetable and seat them only if the table is fully set-up.
在桌子已经摆放好的情况下, 引领客人到桌子就座
Assist in the operationduring busy periods.
在餐厅高峰期协助餐厅的运作
Have a thoroughunderstanding and knowledge of all food and beverage items in the menu.
对菜单中的所有的食品的酒水有彻底的熟悉的了解
Ensure that thereception desk and surrounding area is kept clean and organized at all times.
时刻保持接待台和周围工作区域内干净整洁
Handle guestcomplaints, requests and enquires on food, beverage and service.
处理客人对食品, 酒水和服务的投诉, 要求和疑问
Establish rapport withguests, maintaining good customer relationships.
与客人建立和谐的关系, 保持良好的客户关系
Maintain and update therestaurant guest history data.
维持和更新餐厅客人的历史资料
Maintain a legible andup-to-date reservation book.
保持预定本的清晰和更新最近信息
Assist in carrying outquarterly, bi-yearly, yearly inventory of operating equipment.
协助对餐厅设备进行季度, 半季度, 年度的盘点
Carry out any otherreasonable duties and responsibilities as assigned.
协助完成其他分配合理的任务和工作。
Monitor musicselection/level as “Outlet Music Standards”
监督餐厅音乐的选择播放是否合乎餐厅音乐的标准
Escort guests to theirpreferred table or reserved table and seat guests according to restaurantstandards
根据餐厅的标准，陪同护送客人到他们指定喜欢的或者预定的位置入座。
Take telephone bookingsand document in the Reservation book according to restaurant standards
接受电话预定并根据餐厅的标准记录在预定本上。
Be attentive to guestsand resolve their complaints where possible, reporting all incidents to yourSupervisor
随时留意客人并处理客人的投诉，并将事件经过汇报给主管。
Maintain responsibilityof cleanliness of hostess stations
有责任维持资客台的卫生清洁。
Maintain responsibilityof cleanliness of all menus and drink menus
维护所有菜单及酒水单的干净整洁。
Assist with beverageservice
协助酒水服务
Assist with foodservice
协助食品服务
Maintain detailedknowledge of menu, including daily specials
详细了接菜单细节包括每日的特殊菜式。
Ensure tables arecleared quietly and efficiently
确保安静快速的清理餐台
Complete docketsaccurately and clearly
准确清晰的完成记事表。
Maintain currentinformation on all general activities of the hotel
跟进酒店最近的所有活动概况。
Ensure the restaurantis ready to receive guests prior to opening and that both wait staff and tablesare ready in line with opening standards
保证在开餐时间之前所有楼面服务员以及餐前准备餐台就绪, 并做好迎接客人的准备。
Ensure restaurantoperating equipment is clean and in working order
确保餐厅运营的各用具的干净以及工作的需要。
Maintaining impeccableuniform and personal presentation standards in accordance with hotel policy
保持制服的干净整洁和个人的仪容仪表合乎酒店的方针政策
Welcoming guests to theRestaurant, by using the guest name
欢迎客人的到来, 并且称呼客人的名字
Inquiring if they havea reservation and noting it in the reservation book if they do
询问客人是否有无预订
Creating a reservationfor them with their dining preferences if they do not and noting it in thereservation book
如果客人没有预订, 我们可根据他们用餐的选择做个预订
Being attentive toguest requests
专心留意客人的要求
QUALIFICATIONSAND REQUIREMENTS 任职要求
Complete Tertiary education. Experience in thehospitality industry, similar position experience in an international chainedhotel is preferred. Knowledge of food and beverage product and service.
高等教育学历，具备酒店行业工作经验，在国际连锁酒店工作经验者优先。具有一定餐饮产品知识及服务技能。