Drivers 司机

PURPOSE OF POSITION职位目标
To meet and greet guests at the airport and project a positive first impression of the hotel to arriving guest.
在机场接见和问候客人并为到店客人留下积极的第一印象。
KEY ROLES & RESPONSIBILITIES重要职责
Review Logbook (meet with Supervisor) to learn daily business activity and assignments. 回顾交班本，了解当天的活动情况和工作安排。Check the condition of the vehicle, adjusted and calibrated vehicle (for example: tire pressure, oil and water etc.)检查车辆状况，调整校对车辆（例如：轮胎压力、油量和水位等）Check the vehicle condition : any damage and the need to maintain place should timely report.检查车辆状况：任何损坏和需要维护的地方要及时报告。Check the vehicle’s health status, ensure of group standards.检查车辆的卫生状况，确保达到集团标准。Contact with transportation Supervisor and Engineering department of vehicle maintenance, follow up.会同车队主管和工程部对车辆进行维护，跟进Park vehicle in designated location when car is not used.车辆不使用的情况下，将车辆停放在安全指定的地点To obey all traffic laws and regulations. 严格遵守交通驾驶规章制度Remain on scheduled driving route at all times根据指定路线驾驶车辆Ensure the safety of all passengers and their belongings.保障乘客和物品的安全According to the requirements of passengers, will be sent to designated locations.根据客人的要求，将乘客送到指定的地点
Load and unload passengers’ luggage into/out of the vehicle.协助客人装卸行李Maintain conversation with passengers according to their requirements.了解客人的需求进行简单的沟通对话Maintain accurate knowledge of hotel facilities/services, local attractions/ activities and directions to relay to passengers.详细了解酒店的设备、服务项目、本地的特色景点等相关信息回答客人的询问Follow designated procedures for vehicle breakdowns and accidents.任何车辆的事故和损坏需要遵循事故紧急处理程序Document all trips accurately prior to the start of and at the conclusion each.详细记录车辆的启始使用记录Answer vehicle/department telephone within 3 rings using correct greeting and telephone etiquette.电话响铃三声内使用标准的服务用语接听电话Maintain and monitor cleanliness of work areas.随时保证工作区域的清洁Ensure confidentiality of all passage information and conversations.保证任何客人的信息和对话的保密，不可与其他人谈论Ensure security of vehicle keys.确保车辆钥匙的安全Ensure that the interests of the hotel shall prevail, revenue as primary objective.确保酒店的利益为准，提高酒店的收益Flexibility required on working hours; morning shift, afternoon shift and night shift. If there is a demand for transportation, overtime can be required to fulfill business needs. The arrangements will be made by driver supervisor and/or chief concierge.灵活的调动上班的班次，早班、中班和夜班。如果有用车需求，必须加班。服从礼宾司和车队主管的安排
PERSONAL ATTRIBUTES个人特质
Responsible, safe and conscientious driver. 负责任的、安全舒适的驾驶技巧Ability to understand guest inquiries and provide responses.了解明白客人的需求并帮助解决Ability to prioritize, organize and make a good adjustments.有良好的协调组织、沟通和决策能力Ability to maintain concentration and think clearly under all driving conditions.驾驶过程中始终保持清醒的状态Ability to perform assignments with minimal supervision.在不需要监督的情况下完成任务
Ability to focus attention on guest needs, remaining calm and courteous at all times.可以把重心放在客人需求，同时任何时候保持冷静和有礼貌Ability to promote positive relations with all hotel guests and patrons.有能力积极提高与酒店客人以及业主的关系Able to exercise good adjustment with difficult guests.可以出投诉客人处得到不错的评价Understanding and Ability to work in a multi-cultural environment.理解并有能力在一个多文化环境下工作 QUALIFICATIONS职位资历
Valid driver’s license有效的A1驾驶证Excellent driving record良好的驾驶记录Provide legible communication and directions.提供清晰易懂的指引给客人
EXPERIENCE工作经历
Five Years above experience driving vehicles.五年以上车辆驾驶经验Thorough knowledge of local roads.熟悉本地及周边城市的路况