ID19243 Front Desk Supervisor 前台主管

 JOB RESPONSIBILITIES
Manage and supervise all tasks of his/her staff to ensure optimal guest satisfaction.
Register all arrivals according to established procedure, and make sure all receptionists register guest following the standard.
Maintain cashier float and ensure accurate daily report of all money received.
Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and Loyalty programs and share with all receptionists.
Document all guest requests, complaints or problems immediately and notify designated. department/personnel for resolving the situation.  Follow up with twenty minutes to ensure completion and guest satisfaction.
QULIFICATIONS
Degree from School for Tourism & Hotel Management.Minimum 3 - 5 years’ relevant experience with at least 2 year at a supervisory level.Good written and verbal communication skills in English.Understanding and ability to work in a multi-cultural environment.
岗位职责
监督和管理所有的员工以确保给客人提供满意的服务。
执行入住，退房和换房的工作，并确保所有的客人信息被记录在电脑系统中。
确保每日的流动资金和正确汇报每日所接收的钱。
充分了解所有的促销活动和政策包括季节性包、常旅客计划,和忠诚度计划,并向前台接待分享。
记录所有客人的要求、投诉或问题立即通知指定的部门/人员为解决这个问题，20分钟之内跟进客人的需求已经被解决，确保客人的满意度。
 
任职要求
旅游&酒店管理专业毕业资格证书
至少3-5年的行业经验和2年的主管经验。
流利的英语书写和口头交流
理解并有能力在一个多文化环境下工作