T'ang Court Captain唐阁领班

·         Assume responsibility of daily operations in assigned outlet to ensure a smooth running, profitable operation within the framework of the hotel.
负责餐厅/酒吧日常的营运，保证餐厅/酒吧营运顺畅。
·         Actively support the Quality Improvement Process.
要积极支持质量改进程序。
·         Assist in working toward positive financial results.
协助工作得到积极的财政结果。
·         Assist in ensuring that scheduling functions are performed accurately and on a timely basis.
协助完成正确的每个时段的工作时刻表。
·         Assist in maintaining a highly motivated and well-trained colleague.
帮助培训一个高度的热情和训练有素的同事。
 
OPERATIONS营运
 
·         Open and close shift in accordance with the manager checklist.
遵照上级的安排表来开始和结束一天的营运。
·         Initiate aggressive guest interaction through seeking and soliciting feedback from guests.
与客人进行积极的互动和交流，征求他/她们的反馈提高服务质量。
·         Train, maintain and enforce all Langham service standards in the outlet.
在餐厅中，培训、维持和执行所有朗廷酒店的服务标准。
·         Enforce the Langham standardized drink recipe and presentation guidelines to ensure consistent quality beverage to our guests in accordance with the Langham Bar Guide.
执行朗廷酒店规范的饮料配方，以确保给客人提供的饮料具有一贯的品质。
·         Properly execute revenue and check control procedures on shift.
严格执行收入和账单的操作程序。
·         Handle daily colleague relations (i.e. scheduling, time adjustments).
处理日常同事的协作关系（例如，班次调整）
·         Maintain a safe & sanitary work environment for all colleague & guests.
为所有的同事和客人，建立一个安全及卫生的工作环境。
·         Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, and checks).
为餐厅营运提供尽可能的帮助（例如，工作时间表，楼层安排，预定）
·         Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
找到解决问题的方法。（如电话服务，最后一分钟的预定，或其他每天可能发生的问题）
·         Be on the floor during the shift and assist servers or hostess to ensure guests are satisfied.
在餐厅营运时，确保在各自的岗位上，协助服务员或领位员，使客人满意。
·         Ensure that only a quality product is served.
确保所提供的食品和饮料有质量保证。
·         Ensure all side work is done on a daily basis.
确保每天基本的工作都完成。
·         Maintain proper colleague uniform standards.
保持同事制服的标准。
·         Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
通过工作分配和突击检查，建立起一个有效的工程维护及保养程序。
·         Understand & teach empowerment principles to ensure guest satisfaction.
理解和指导授权原则，以确保客人的满意度。
·         Exercise station rotation to ensure stations are distributed fairly.
运用岗位的轮换制，来确保工作安排的合理性。
·         Above all, to lead by example through a “hands on” approach to motivate our colleagues to excel.
综上所述，要以身作则，为同事树立起良好的榜样，激励同事的工作热情。