Banquet Operations Manager宴会运营经理

To ensure that Banquet is managed successfully as an independent profit center.确保将宴会厅成功管理成独立赢利中心.To co-ordinate the formulation of the Annual Operating Budget in determining outlet projected revenues and expenses, operating equipment and FF&E requirements, in line with the compilation of the Annual Business Plan.配合年度预算来确定部门的开支及收入目标,运作设备的需求,及相应的年度市场计划.To monitor all costs and recommended measures to control them.监督控制成本.To ensure that the Department Operational Budget is strictly adhered to.确保部门坚定地执行运做预算.Always have a creative and innovative approach to set-ups, displays, visuals and have the will to update them regularly经常有创造性的提高宴会厅的摆位,展示和视觉效果.To ensure that budget is managed efficiently according to the established concept statements.确定预算按预定的目标进行并且有效的管理.To ensure that SPPS and Back to Basic standards are adhered to, to achieve the level of service established in the Departmental Operations Manual.确保基本的程序和标准得到执行,并达到部门运作手册的标准.To assign responsibilities to subordinates and to check their performance periodically.分配下属的工作并检查他们的工作表现(每个阶段)To recruit and select Banquet associates who are able to work within the decentralized management philosophy.以我们的管理哲学为中心招聘员工.To assist any of the Banquets when necessary.在需要时协助任何宴会To closely monitor and supervise the service and food and beverage standards in all Banquets. 紧密监督所有宴会的服务及酒水,食品的标准.To handle all guest complaints, requests and enquiries on food, beverage and service.处理客人对食品,酒水服务的需求和投诉.To establish a rapport with guests, maintaining good relationships.建立良好的客户关系To ensure that the Banquet Departmental Operations Manuals are prepared and updated.确保宴部的运作手册的运作和及时更新.To conduct daily operations briefing with the supervisory Banquet staff.参与每日部门的主管和员工的例会To identify market needs for both, hotel guests and the local market.查明时常需求.包括酒店,客人及当地市场的需求To monitor and analyze the activities and trends of competitive Banqueting departments.调查和分析相关机电宴会厅竞争对手的活动To assist in ensuring that the Catering Department is fully aware of market needs and trends and that its products meet these requirements.协助宴会销售部认知时常需求和趋势,并确保产品能满足市场的需要.To respond to any changes in the Food & Beverage Department function as dictated by the industry, company and hotel.对所有宴会(包括工厂,公司和酒店)的细节变化负责.To report fur duty punctually wearing smart attire according to hotel’s dress code and name badge at all times.在任何时候都要按酒店的标准穿制服及配戴名牌To provide courteous and professional service at all times.在任何时候都要提供有礼貌的,专业的服务To maintain good working relationships with his/her own colleagues, and all other departments.与同事和其他部门建立良好的工作关系To have a complete understanding of and adhere to the hotel’s policy relating to Fire, Hygiene, Health and Safety.完全理解并贯彻执行酒店的消防,卫生,健康安全制度.To maintain a high standard of personal appearance and hygiene at all times.在任何时候都需要保持高标准的个人仪容仪表及卫生.To have a complete understanding of the hotel’s associate handbook and adhere to the regulations contained within.完全理解酒店员工手册并贯彻执行To train and develop Banquet staff so that they are able to operate independently within their own profit center.让宴会厅的员工能独立完成工作To implement effective training programs for associates with the Training Manager and Departmental Trainers.让培训部经理及部门培训员执行高效的培训程序To assist in developing departmental trainers and assign training responsibilities协助部门发展培训员及分配培训职责To conduct associate yearly performance appraisals.为员工做好年度的工作评估.To carry out quarterly, bi-yearly, yearly inventory of operating equipment.执行季度,年度运作设备地盘点To ensure that all associates report for duty punctually wearing the correct uniform and name badge at all times.确保所有员工按照酒店的标准穿制服及配戴工牌To assist in the building of an efficient team of associates by taking an active interest in their welfare, safety and development.通过员工对福利,安全和发展等兴趣,建立一支有效的团对To ensure that all associates provide a courteous and professional service at all times.确保员工提供专业礼貌的服务To assist in the training of the associates ensuring that they have the necessary skills to perform their duties with maximum efficiency.协助员工培训,确保员工掌握必要的技巧来提高工作效率和表现To supervise the associates within the department, ensuring that the correct standards and methods of service are maintained as stated in the Department’s Operation Manual.管理部门员工,确保员工的工作标准和方法与部门运作手册一致To ensure that all associates have a complete understanding of and adhere to the Hotel Rules and Regulations.确保员工能完全理解并执行酒店的规章制度To carry out any other duties and responsibilities as assigned执行其他颁布的职责