Receptionist 前台接待员

Primary Responsibilities主要职责
1.Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。
2.Registers and rooms all arrivals according to established procedures.
按照既定工作程序为所有来客登记并安排房间。
3.Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.
履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。
4.Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist.
处理客人的投诉、问询和请求，如果自己无法提供协助，则将问题转给主管和经理。