岗位职责/职位描述:
1. Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on food, beverage, and labor costs.参与准备部门年度预算与财务计划。监控预算并控制费用,重点监督食品、酒水与人力成本。
2. In partnership with other department heads, identify additional sales opportunities to enhance revenue. Drive promotions that deliver great dining experiences for our guests.
与其他部门领导合作,发掘提高营收的各种销售机会。推出各种能为宾客带来杰出就餐体验的促销活动。
3. Direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
处理员工日常事务,计划并分配工作,为每个员工设定工作和发展目标。为员工提供教导、辅导并给予定期反馈,协助解决各种员工矛盾,提高员工绩效。
4.Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.
制定并达成质量目标与宾客满意度目标。礼貌、迅速高效地对所有宾客提出的问题、投诉或要求予以响应,确保宾客感到非常满意。
5.Manage local food and beverage marketing programmes for the hotel; participate in and maintain system-wide food and beverage marketing programmes and promotions. Monitor local competitors and industry trends.
为酒店管理本地餐饮市场营销计划;参加和维护整个系统的餐饮市场营销计划和促销活动。
岗位要求:
1. Have 5+ years of related working experience, including management experience in overseas and domestic.
拥有国内、外5年以上相关岗位工作、管理经验。
2.Good commend of English in written and spoken, good F&B management skills.
拥有良好的英文听说读写能力,优秀的餐饮管理能力。
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