前厅部前台领班 Lead Host – Front Office

§ Submits all guest/ associate incident reports.
及时提交所有客人/员工事故报告。
§ Ensures all reports required by the authority are accurately completed and handled according to the set procedures.
确保所有管理层需要的报告都按照已定的程序被准确完成及处理。
§ To ensure that all guests check in/ out are being handled according to the Departmental Operations Manual requirements.
确保按照部门运营手册的要求为客人办理入住及离店手续。
§ Ensures that all guest information and documents are being handled in a proper manner to protect the confidentiality of guest information.
确保以真确的方式处理客人的信息及文件，以保守客人信息的机密性。
§ To ensure that guest’s room number is not given to unauthorised person as to ensure maximum security for the in-house guests.
确保不将客人的房间号提供给未被授权的人，以最大限度地保证住店客人的安全。
§ Liaises with Housekeeping and other related departments on daily operations.
在日常运作中与客房部及其它部门密切配合。
§ Establishes a rapport with guests, maintaining good guest relationship.
与客人建立并保持良好的关系。
§ Through hands-on management, supervises closely all Front Office associates in the performance of their duties in accordance with Policies & Procedures and applicable laws.
通过参与管理，对所有前厅部员工进行紧密督导，使他们的表现符合政策、程序及有关法律。
§ Delegates appropriately duties and responsibilities to equipped and resourceful associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained.
适当地分配职责和责任，以使员工掌握技能并获得资源；在确保运营及安全标准的同时，关心并发展员工。
§ Is actively involved in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback.
积极参与员工福利、安全、发展及健康的活动，并给予建议、咨询和真实、恰当的反馈。