宾客体验专员/领班（主管级） Officer/Team Leader - Guest Experience

招聘岗位：宾客体验领班（主管级）1人
§ Committed to Word Of Hyatt program,maintain and enhance member guest relationship and service satisfaction.
致力于凯悦天地会员计划，维护和提升会员客人的关系和服务满意度。
§ VIPs reception, include warm greeting,fond farewell.
致力于重要宾客接待，包括热情的迎接和温馨的送别。
§ Note and coordinate compliance withguest needs, requests, and personal preferences. Ensure proper recognition andpreference delivery for all guests.
记录和协调客人的需求，要求和个性化喜好。确保恰当地识别到，并实现所有客人相关的服务递送。
§ Implement Brand Promise, create a refined home-away-from-homethat unlocks unparalleled enrichment.
践行品牌承诺，为客人创造雅致家外之家，提供无与伦比的丰富体验。
§ Establish a positive relationship withall guests while maintaining a professional and attentive manner.
与所有客人建立积极的关系，同时保持专业和专注的态度。
§ Establish Guest Experience awarenessprograms for employees with a focus on Guest.
建立以客人为中心的客户体验服务意识计划。
§ Understand the Guest Experienceprocesses and the importance of this throughout the property.
了解宾客体验流程以及其重要性。
§ Look for ways to continuously improvethe Guest Experience process and provide assistance to other departments tohelp them with enhancements to the Guest Experience process.
寻找持续改进客人体验流程的方法，并向其他部门提供支援，以帮助他们提高宾客体验。
§ Ensure the property has a pre-planningprocess in place to contact guests prior to arrival.
确保酒店在客人到达之前有一个预案流程以提前联系客人获取客人到店信息。