前台经理 Front Desk-Manager

§ Assists the Front Office Manager in efficiently managing the Department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times.
协助前厅部经理按照已定的理念有效的管理部门，总是提供礼貌，专业，高效和灵活的服务。
§ Conducts daily pre-shift briefings to associates on room occupancy, arrival and departures, functions/ event and special attention that is needed.
组织每天所在班次的例会，宣布每天的住房率、到店客人、离店客人、发生的各种一般尤其是特殊事件。
§ Establishes rapport with guests, maintaining good customer relationship and handling all guest complaints, requests and enquiries on Front Office services.
建立并维护良好的宾客关系，在对客服务的过程中满足客人的要求并解决客人的投诉。
§ Personally and frequently verifies that guests check-in/ out are receiving the best possible service in line with Hyatt International standards.
时刻依照凯悦标准对客提供专业的办理入住及退房的服务。
§ Ensures that all VIP Rooms are checked prior to the estimated time of arrival of the guest for 100% readiness. This includes the set up of appropriate amenities
确保每一间贵宾房在客人到店前经过精心的准备及检查，其中包括清洁度、礼品的配置。
§ Ensures that all VIP/ Long Staying guests are met on arrival and when appropriate.
确保每一个贵宾在抵店时得到接待。
§ Schedules self to be in the Lobby and the Front Desk during peak operation hours, constantly checking on standards of services, quality of guest interaction and cleanliness.
高峰时段的工作日志及程序应置于前台，要时时地检查各种服务的标准和质量以及客人间的相互关联。
§ Greets and assists at the check in / check out of guests and escorting of VIP guests, ensuring that needs are addressed and satisfied.
在客人办理入住/离店时亲切问候客人并协助前台员工工作，亲自护送贵宾以确保客人的要求能得到及时的传达并满足。