F&B Service Attendant (Connections)服务员（大堂吧）

Manage the complete wine program needs of the Food and BeverageDivision. Assist in managing one or more full-service food and beverageoutlet(s) on a daily basis.
管理餐饮部门整体的葡萄酒计划。协助管理一家或多家全服务餐饮营业场所的每日运营。
Adhere to local regulations concerninghealth, safety, or other compliance requirements, as well as brand standardsand local policies and procedures.   
遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。
 
Essential Duties and Responsibilities–(KeyActivities of the role)
主要职责﹣(职务的主要工作)
Deliver Food and Beverage service of high standard and in accordancewith departmental standards and procedures
      按照部门的规范和程序提供高标准的餐饮服务。
 
Communicates to his/her superior any difficulties, guest comments andother relevant information 
      与上级领导交流有关疑难，客人意见和其它相关信息。
 
Establishes and maintains effective employee working relationships
      与员工建立并保持良好的工作关系。
 
Attends and participates in daily briefings and other meetings asscheduled
      参加和参与每日的例会和其它计划好的会议。
Attends and participates in training sessions as scheduled
        参加和参与计划好的培训课程。
 
Prepares for service by ensuring:
      确保部门的以下各项工作就绪为客人提供服务：
Grooming is impeccable and in accordance with ICHG personal presentationstandards
       遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
Outlet equipment is clean
       设备干净
Equipment is sorted and stored
       设备分类且存放好
Glassware is polished
玻璃器皿擦亮
Requirements for special occasions are ready
       特别活动的要求准备就绪
Music is on
       放音乐
Lighting is on
       开灯
Outlet is ready for service and guest comfort
       酒吧准备就绪为客人提供舒适的服务。
 
Carries out effective service by ensuring:
      高效的提供服务：
Guests are greeted and seated
       迎宾并安排客人就坐
Daily beverage specials are explained and up-sold
       说明并推销每日特价饮料
Food orders are processed accurately
       准确的下餐饮订单
Trays and tray jacks are effectively used
       有效的利用托盘和托盘架
Food and beverage orders are taken quickly
       快速的为客人写餐饮订单
Payment methods are handled accurately
       准确的处理付款方法
Working areas are cleaned and re-set quickly
       快速的清洁工作区和重新布置
Bar is clean
       清洁的酒吧
Used ashtrays are regularly cleaned
       定时清理用过的烟灰缸
Guests are conversed with in relation to the food and beverage products
       与客人谈论有关的餐饮产品
Carries out effective beverage service by ensuring:
      通过确保以下内容高效的提供饮品服务：
Beverages are up-sold and regularly replenished, abiding by responsiblealcohol service regulations
       遵守酒精饮料服务归定，推销饮料并定时为客人续酒。
Converse with Guests about wine, advising the types and styles of wine,taking wine orders and serving wine
       与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒
Promoting and selling cocktails to guests
       向客人推销鸡尾酒
Making and presenting cocktails
       调配和装饰鸡尾酒
Coffee and tea is served hot and in accordance with standard
按规范提供热的咖啡和茶
 
Patron care standards are adhered to by ensuring:
通过确保以下方面遵守宾客服务规范：
Guests are advised on alcoholic beverages
       给予客人有关酒精饮料的建议。
The strengths of alcohol is advised and guests are advised as to theireffect
       告知客人酒精强度，并告诉客人对他们的影响。
Compliance with legal provisions of local liquor codes
       遵守法律规定和地方酒精饮品条例。
Level of intoxication of guests is assessed and appropriate action taken
       评定客人的醉酒程度并采取必要的措施。
Advise guest on the hotel’s policy of smoking
       通知客人酒店的吸烟规定。
Monitor factors which interfere with the total experience of the guest
监测影响客人总体体验的各方面工作。
 
Cellar operations are carried our including:
      酒窖管理包括：
Correct use of refrigeration system
       正确的使用冰箱系统
Effective operation of the post-mix syrups bulk dispense system
       有效的使用后混合桶装糖浆分装设备
Operating the beer reticulation system
       使用啤酒过滤裝置
Adhering to stock control procedures
       遵循存货管理程序
 
Take appropriate action to resolve guest complaints
      正确处理客人的投诉。
 
Performs related duties and special projects as assigned
承担相关的职责和安排的特别项目。
 
 
2.   REQUIRED QUALIFICATIONS
       资格
RequiredSkills –
技能要求
Demonstratedability to interact with customers, employees and third parties that reflectshighly on the hotel, the brand and the Company.
完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
Alcoholawareness certification and/or food service permit or valid health/food handlercard as required by local government agency.
持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。
Able toread and write English
能够读写英语。
 
Qualifications –
学历
High Schoolor Vocational Certificate in Hotel Management, Food & Beverage, or relatedfield.
高中或酒店管理，餐饮或相关领域的职业证书。
 
Experience –
经历
1 yearsrelated experience or an equivalent combination of education andexperience.  Knowledge of liquor brands,beer, wine, champagne, non-alcoholic beverages, designated glassware,preparation methods and garnishments preferred
1年相关工作经历，或与此相当的教育和相关工作经验结合的背景。具有酒类品牌，啤酒，香槟，非酒精饮料，专用玻璃器皿，准备方法和装饰品知识者优先考虑。
 
 
3.   ACCOUNTABILITY
    责任
Number of employees supervised –
管理的员工
 
Direct       N.A.
直接         无                                     
Indirect      N.A.
间接         无
 
Annual Operating Profit/Payroll Budget–
年度经营利润和薪金预算
N.A.
无
 
Key Metrics –
主要绩效指标
Completion of assigned tasks
完成分配给工作的情况
 
Decision Making Responsibilities(Decision Rights) –
决策职责(决策权)
N.A.
无