西餐厅经理 Outlet Manager

确保员工同样在适当的时候为其他部门的内部客人提供优质服务。Ensures that associates also provideexcellent service to internal customers in other departments as appropriate.礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。Handles all guest and internal customercomplaints and inquiries in a courteous and efficient manner, following throughto make sure problems are resolved satisfactorily.与客人和同事保持基于良好工作关系的互动接触。Maintains positive guest and colleagueinteractions with good working relationships.与客人建立并保持良好的客户关系。Establishes a rapport with guests maintaininggood customer relationships.经常亲自证实餐厅客人得到的是最好的服务。Personally and frequently verifies thatguests in the Outlet are receiving the best possible service.在餐厅区域花时间巡视（高峰时段）以确保员工很好地管理餐厅区域并使各项工作达到最佳满意度。Spends time in the Outlet (during peakperiods) to ensure that the Outlet is managed well by the respective associatesand functions to the fullest expectations.将员工的工作能力通过多项技能、多项任务和有弹性的日程安排运用而达到最大化，以完成经营上的财政目标和顾客期望。Maximises associate productivity throughthe use of multi-skilling, multi-tasking and flexible scheduling to meet thefinancial goals of the business as well as the expectations of the guests.关注工作效率水平的提高以及在适用的的原则指引下对于设施设备或者支出成本的慎重管理的要求以达到所有设备的最佳调配和能源使用效率。Focuses attention on improvingproductivity levels and the need to prudently manage utility/payroll costswithin acceptable guidelines ensuring optimum deployment and energy efficiencyof all equipment.确保遵守品牌承诺以追求利润最大化为原则进行部门运作。Ensures that the outlet is operated inline with maximising profit while delivering on the brand promise.
达到月度和年度个人目标和餐厅营业收入。
Achieves the monthly and annual personaltarget and the outlet’s revenue.