Linen & Uniform Room Supervisor 布草&制服房主管

 
Job overview职位概述
· Servise and inspect the work of laundry staff to ensure a high level of quality and productivity.  Clean and store hotel linens/uniforms in a timely, organized manner to ensure that hotel’s laundry and linen needs are met. 
监督和检查洗衣房员工的工作，确保高质量和高效率。及时，有条理的清洗和存放酒店的布巾和制服，确保满足酒店的洗衣和布巾的需求。
 
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
·     Be charming by being approachable, having confidence and showing respect.
·     Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
·     Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：
·     亲切、充满自信、体现尊重来展现富有魅力的你。
·     理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。
·     见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。
Duties and Responsibilities工作职责
·         Oversee the implementation of laundry standards and procedures
·         监督洗衣房各项标准和工作程序的执行 。
·         Recommended changes to these standards and training needs on an ongoing basis
·         就这些标准和培训需求提供持续性的改进建议。
·         Maintain a current and thorough knowledge of all laundry systems
·         对洗衣系统有最新和全面的知识。
·         Open and close the shift and ensure effective shift hand over
·         负责管理接班和交班工作，以确保交接班过程的有效进行 。
·         Distribution and collection of keys
·         分发和收集钥匙。
·         Management of all incoming and outgoing calls to Laundry Department
·         管理洗衣部门所有的呼入和呼出电话。
·         Solve employee grievances
·         解决员工受到的不公正待遇问题。
·         Direct task allocations and change according to volume and peak periods
·         依据工作量和高峰期等因素对工作进行分配及变更。
·         Perform quality inspections
·         进行质量检查。
·         Prioritize VIP or difficult guests
·         优先服务贵宾或难应付的客人。
·         Liaise with Housekeeping for guest and hotel requirements
·         配合客房部满足酒店和客人的要求。
·         Ensure laundry valet is processed and delivered in a timely manner
·         确保及时为客人提供洗衣服务并送还。
·         Co-ordinate special projects (eg equipment routine service; stock inventories)
·         协调特别项目(如设备常规检修；存储用品)。
·         Manage all special requests made by guests
·         处理客人所有的特殊要求。
·         Ensure consistency within the department
·         确保部门内工作的一致性。
·         Ensure you have complete knowledge of room types, layouts and facilities and the location of these
·         确保具有客房类型，设计，设施和位置的全面知识。
·         Supervise laundry storage areas
·         监管洗衣房存储区。
·         Maintain adequate stock levels
·         保持足够的库存水平。
·         Complete stock takes as required
·         按要求完成库存盘点工作。
·         Maintain stock levels
·         维持存货水平
·         Conducts shift briefings to ensure hotel activities and operational requirements are known
·         进行交接班说明，确保了解酒店的工作和运营需求。
·         Works with Superior and Human Resources on manpower planning and management needs
·         与上级领导和人力资源部一起进行人力规划和管理需求。
·         Works with Superior Director of Finance in the preparation and management of the Department’s budget.
·         与上级领导和财务总监一起编制和管理部门预算。