ReservationsAgent 预订员

· Handles inquires and bookings in accordance with the department’s routine
按照部门工作程序处理客房的预订和咨询
· Reviews and deals with the daily reservation
检查处理日常预定工作
· Processes cancellation/amendments to reservations (extension, early departure)
处理取消，更改预订（诸如：延住和提早离开等等）
· Be aware of rate changes/ special offers/ promotions/close out dates
悉知房价变动，特殊安排，各种促销活动和预订截止日期
· Monitors reservation levels and inform Managers on current and future occupancy rates
监控预订情况并通知预订部经理目前和未来的住房率
· Prepare Reservation reports
准备预订部报表
· Maintains high level of telephone skills to meet hotel standard
按照酒店标准保持高水准的电话应答技巧
· Maintains a high level of product and service knowledge in order to explain and sell services and facilities to guests
确保对酒店产品知识和服务高度的理解以便向客人解释并且销售酒店服务和设施
· Handles and follows up allotments, waiting lists and customer deposits
处理、跟进配合，团队名单及预定押金
· Ensures correct and relevant information to the Operating departments so that customer’s expectations are satisfied.
确保将正确的信息传达致相关的运作部门保证客人的要求能够实现，达到客人满意
· Promote the Hotel’s (and IHG generally) products and services
宣传酒店的产品和服务
· Maintain a high level of product and service knowledge about all IHG Hotels in your region
对于区域的洲际酒店产品和服务相关知识有很好了解
· Accept wait list reservations
接受等待预定
· Manage “no show” reservations by investigation and recording of same
通过调查和记录处理“no show”的预定
· Record special billing arrangements for groups and conventions
根据团队的协定记录有特殊需求的账单信息
· Ensures a high level of cleaning is maintained in your work area
保持维护所在工作区域的高度清洁