City Bistro Waiter/Captain 西餐厅服务员/领班

MAJOR FUNCTION 主要功能 :
Greet and serve the guest by Marriott standards of food and beverage quality, presentation and sanitation, and in a gracious and professional manner. Display aggressive hospitality through positive personality with both guest and fellow associates. Take pride in all facets of service with a clean professional appearance and keep a sparkling clean dining room at all times.
用热情的态度，专业的服务，问候每位客人。提供客人万豪标准的餐饮，卫生和服务。保持积极乐观的态度，热情的对待同事和招待客人。展示一个整洁，专业的形象，保持就餐区的干净，并以此和所做的每一项服务而感到自豪。
MAJOR RESPONSIBILIES 責任概要 :
1. Follow all Marriott policies and procedures.
遵守万豪的规章制度和行为准则。
2. Comply with the “clean as you go” policy.
遵守“走前整洁”的条例。.
3. Report to work on scheduled days at the scheduled time.
按时上班。.
4. Report to work in uniform following all appearance standards.
根据统一着装标准，着工作服上班。
5. Work as a TEAM.
团队协作。.
6. Follow all safety policies to ensure a safe work area.
遵守安全条例，营造稳定的工作区域。.
7. Honour all reasonable work-related requests made by a manager or supervisor, which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel.
更好的满足客人的需求，服务于整个宾馆，要执行完成经理和管理者提出的与工作相关的合理的要求，即使这些要求有可能超出你日常的.工作范围。
8. Check out with your supervisor before leaving your station or the floor for any reason.
任何理由都不准员工，在未得到经理的批准之前，离开工作岗位和工作区域。.
SPECIFIC DUTIES 工作任務 :
1. Check your station, prior to opening, for cleanliness of tables and chairs, proper set-up of salt and pepper, sugar, ashtrays, flowers, lamp, clean cutlery and glassware.
检查站立位置，开门优先，整洁桌椅，正确放置盐，胡椒粉，糖，烟灰碟，装饰花，台灯，干净的刀叉餐具和玻璃杯。
2. Do all necessary opening and closing side work according to the side work schedule.
根据时间表，执行开门和关门的辅助工作。
3. Have all necessary tools ready: tray, pen, bus towel, corkscrew, etc.
必备所需工具，如：碟盘，笔，手巾，瓶塞钻等。
4. Develop a complete knowledge of menu items, their garnish, contents and preparation methods. Be ready to answer any guest questions about the menu in a positive and concise way. Know the use records.
熟知菜谱上食物的饰菜，材料，烹饪方式等。正确回答客人提出与菜谱内容相关的问题。
5. Operate the Point of Sale terminal correctly and follow all Marriott check-closing procedures.
根据万豪的准则，正确执行“销售指标”的目标。
6. Practice aggressive hospitality and use Suggestive Selling techniques when taking guest’s order.
接收到客人的要求时，热情招待，并运用“建议式购买”的方法。
7. Develop a good knowledge of beverages, liquors, and wine service.
熟知饮料，酒类，并了解酒类的服务知识。
8. Pick up and present food and beverages according to standard service procedures. Properly bus the table throughout the meal. By dessert, all condiments, dirty dishes and silverware should be cleared, except sugar and appropriate silverware and beverage glasses that are not empty. Pay special attention to finer points of service, i.e., replacing ashtrays, water glasses filled, checking back just after serving entrée, keeping proper posture and being personable, but limiting conversation.
根据服务标准步骤，递送菜肴和饮品。甜点环节，除了糖，甜点专用的餐具，和未空的杯子，撤下所有的佐味料，用过的餐盘和银质餐具。上完菜后，再次确认。客人用餐时，保持正确的站姿，注意形象，限制交谈。
9. Bus, clean and reset the table according to standard procedures.
根据标准，清理，铺设桌面。
10. Chewing gum or smoking is not allowed while on duty.
上班时间，不准咀嚼口香糖，不准吸烟。
11. Attend all meetings or training seminars as required.
如有需要，参加各种会议和培训。
12. Study and follow the Associate’s Training Manual.
学习并遵守员工培训守则。
JOB SPECIFICATION職位要求 :
Profile of Competency
工作能力:  Guest-focused outgoing personality with a good smile.
性格开朗，保持微笑
 Ability to meet standards of appearance.
五官端正.
 An honest self-starter with a cool, organized disposition.
为人诚实，做事主动，遇事冷静，有条理。
 Can meet needs of guest satisfaction within company guidelines.
根据公司的条例，满足客人的需求。.
Language 語言能力:  Demonstrated good communication skills in Mandarin. English preferred.
具有良好的沟通能力，会英语者优先
Education 教育:  Minimum Vocational School
中专以上学历
Job License
資格 / 等級証:  N/A