前台接待 Guest Service Agent

Job Responsibilities/ Description：
Assist guests efficiently, courteously and professionally in all Reception relatedmatters. Maintain a high standard of service and quality delivery at all times; when answering telephones, registering guests, assigning rooms, checking out guests and assisting in different requests.
高效、优质、彬彬有礼、热情周到地帮助客人，回答客人电话、登记客人入住、分配房间、帮助客人結帐离店以及满足客人其它合理的要求。随时保持高标准和提供优质服务。
Job Knowledge / Skill:
Basic knowledge of hotel &front office.
Good English language skill and communication skill.
Good finance knowledge
Good and positive hospitality attitude.
专业知识/技能：
具有对酒店行业以及前厅部基本知识的了解。
良好的英语能力以及沟通技巧。
良好的财务知识或概念。
良好积极的工作态度。