嘉宾轩接待 Regency Club Host

Job Description 岗位职责
§ Ensures a high level of customer service is consistently maintained.
确保持续高水平的对客服务。
§ Ensures a high level of liaison is maintained between Regency Club and all other departments within the Hotel.
确保 嘉宾轩与其它部门高度的配合。
§ Ensures the Regency Club Manager or Team Leader is kept fully aware of any relevant feedback from either customers or other departments.
确保将任何来自客人或其它部门的反馈及时并准确地汇报给领班/嘉宾轩副理。
§ To be knowledgeable and promote/ upsells Rooms, Outlets and other facilities/ programmes whenever opportunities arises.
确保具有高水平的酒店产品知识，以便在机会出现时，宣传/销售客房、餐厅及其它设施/活动。
§ Promotes World of Hyatt programme to potential guests whenever possible.
主动向潜在客人推荐凯悦天地计划。
§ To be knowledgeable with the various airline frequent flyer programmes.
熟知各种航空公司奖励计划。
§ Complies with all hotel policies relating to Front Office.
遵守酒店关于前厅部的所有制度。