Guest Service Supervisor 宾客服务主管（行政酒廊）

Duties and Responsibilities 工作职责
·Contribute to overall operational efficiency by performing relevant duties as assigned.
快速有效地完成分配的任务。
· Provide exceptional Concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, confirmations and other available services.
为我们的客户提供全面的礼宾资讯，包括本地和地区的景点，餐厅，剧院，特别活动，门票，确认和其他有效服务。
·Develop and maintain strong guest relationships to ensure InterContinental Ambassador Loyalty.
发展和维持密切的客户关系以确保对洲际大使的忠诚度。
· Tracking and forecasting daily, weekly and monthly Club InterContinental occupancy.
跟踪和预测每天，每周和每月洲际俱乐部的入住情况。
· Ensure that all InterContinental Loyalty members and Club InterContinental guests are pre-registered a day before arrival.
确保为优悦会会员及预订俱乐部楼层的客人做好预备登记工作。
· Performs check-in/check-out for InterContinental Loyalty members and Club InterContinental guests.
为优悦会会员及俱乐部客人办理入住/离店手续。确保为优悦会会员及预订俱乐部楼层的客人做好预备登记工作。
· Control the supply requirement and beverage inventory; Check the working environment of the department. Finish attendance on time according to the duty roster.
管理好部门用品需求量及酒水库存；检查好部门工作环境。根据班表按时完成考勤。
· Set up the buffet Breakfast, Happy Hour and inspect the food quality to ensure all food provided meet the standard.
摆放自助餐台并检查食品质量，确保所有餐饮出品符合标准。
·Consistently seeking ideas for enhancing the Club InterContinental product and services.
始终如一的，为提高洲际俱乐部的产品和服务而寻求思路。
· Strong and effective communications with all other departments, highlighting Club InterContinental area to ensure the proper level of service to our guests.
与所有其他部门进行密切的，有效的沟通，突出洲际俱乐部区域，确保为我们的客户提供合适水平的服务。
·Involvement with training, development and performance management of all Club InterContinental colleagues.
参与所有洲际俱乐部员工的培训，发展和业绩管理。
·Directs and supervise the staff to complete the work and tasks assigned on time.
管理并监督俱乐部员工，监督其及时高效的完成工作及任务。
QUALIFICATIONS AND REQUIREMENTS任职要求
· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
· Good knowledge on Front Office and well familiar with Club Intercontinental operation.
掌握前厅部工作知识并且十分熟悉洲际俱乐部日常运行。
· Good supervisory, organize and problem solving skill.
具有良好的管理，组织以及解决问题的能力。
· Good communication and writing skills.
具有良好的沟通及写作技能。
· Proficient in the use of Microsoft Office and Front Office System
熟练使用微软办公软件和前台系统。