Guest Relation Officer 宾客关系主任

Key Responsible:
主要工作职责：
1.To maintain a friendly, smiling, neat and pleasant image to all in-house guests.
保持友好、整洁、愉快的形象。
2.To be totally familiar with room type, lay out, amenities, rate structure, outlets (Operating hours, menu, prices) facilities and services offered in the hotel.
应该全面掌握酒店的酒店房型，布置，赠品，价格，餐厅（包括营运时间，菜单，价格）设施和提供的服务。
3.To meet and to welcome guests with particular attention to important guests who need special attention. if necessary, accompany them to their rooms.
热情接待到店的所有客人。协助客人进行登记，并引领至房间。
4.To inspect and co-ordinate all rooms allocated for Arriving IPs (or any other allocation as directed by the GM/ RM/ FOM or Owner Office) including all suites, to ensure all standards of cleanliness and display of amenities are in order.
为抵店重要客人分配房间（或由GM/RM/FOM/业主直接指定），并检查房间，确保清洁、赠品到位。
5.To prepare and co-ordinate the pre-registration of guests and ensure that the check-in is carried out smoothly and swiftly as per the hotel approved procedure.
预先准备客人的登记资料，确保登记程序快速、准确。
6. To monitor the flow of incoming and departing importing and long-staying guests, and advises all those concerned, in relation to welcoming and bidding good-bye.
礼貌迎送抵店、离店的重要客人或长住客。
7. To maintain and collate an accurate guest history program that ensures all valid and pertinent information is on file for future.
整理、维护准确客史资料，确保为将来提供准确的信息。
8.To deal with guest special needs, to research and resolve guest complaints in a timely and helpful manner to ensure guest satisfaction at all times to maintain the relationship for the long-term benefit between the guest and hotel. To co-ordinate and inform all pertinent departments or Duty Manager accordingly.
及时有效的解决宾客投诉，满足宾客需求，维护宾客与酒店长期的利益关系。如有问题，即使协调相关部门或值班副理。
Qualification:
任职资格
1.Excellent written and oral communication skills in both English and Mandarin Chinese；
良好的中英文口语及书写技能。
2.At least one year working experience in the same position in 5 star hotel
有同等星级酒店相同岗位工作经验1年以上。
3. Have good image and temperament; good sense of service and willing to develop yourself in the hopitality industry
形象气质良好，有较强的服务意识，有志在酒店业发展。
4. Have good working attitude and sense of teamwork
良好的工作态度及团队合作意识。
5. Commitment to quality in everyting you do
在对客服务的每个细节中都保证质量。