服务中心文员（Service Center Agent)

1. To be well-versed in all reservations handling process; proficient in operating the reservations systems and equipment.
维持丽思卡尔顿酒店的标准，政策和程序
2. To provide prompt, courteous and efficient service at all times. To answer the phones within three rings and according to the Ritz-Carlton telephone etiquette.
为客户提供持续的积极的,礼貌高效的预定服务,使用集团电话礼仪标准并三声内接听起电话
3. Must at all times keep the level of abandoned calls to the minimum to increase sales opportunities.
尽可能减少酒店电话未接听数量保证酒店生意需求不流失